"This is a 4-star hotel with a perfect/unique location, and with staff and service that are 5-star plus. Everything else in the hotel is 4-star. Once again, praise to all the warm and professional people who work in this hotel. A deep bow."

"This is a very nice hotel, ideally situated near the Old Town. However, for an expensive, five star hotel, it didn't quite meet our expectations. The room was spacious, with plenty of space for our luggage and belongings. The bed and pillows were comfortable. The television was a bit small and hung crooked on the wall. However, there were multiple channels in English, even some that weren't news channels, so that was a definite plus. Our bathroom had both a rainfall shower and deep soaking tub. However, on more than one occasion our water was scalding hot, forcing us to quickly leave the shower. Upon check-in, our room was out of hand soap, which was corrected following a call to reception. We then had to call two more times as our Nespresso coffee machine wasn't working, but that was also eventually fixed. The wellness center had multiple options, including pools, two Jacuzzi, a sauna, a Roman bath, and a steam room. We enjoyed these options, though both the pool and Jacuzzi were a bit cold for our preference. Breakfast had a made to order menu. Those choices were tasty but the buffet choices were lacking. All in all, this is a very nice hotel, but we did hold it to a higher standard based on its five star rating, and it was a little disappointing."

"I had an amazing time staying at the Hotel Excelsior Dubrovnik. After a stressful car issue in Bosnia forced me to change my plans abruptly and head to Dubrovnik instead of Kotor, the hotel welcomed me with such warmth and professionalism. From the moment I stepped in until the moment I checked out, the service was flawless. The room was spacious, beautifully appointed, and stocked with all the amenities you’d ever need plus thoughtful extras. The bed was incredibly comfortable, and everything felt clean, premium, and well-maintained. I stayed in a room with a balcony overlooking the Dubrovnik coastline, and it was absolutely worth it. Sitting outside with a view of the Old Town and the endless horizon was truly special. The bathroom was also generous in size, with a large bathtub perfect for soaking after a long day of exploring. Morning breakfast was excellent, offering a wide variety of high-quality options that tasted just as good as they looked. The location couldn’t be more perfect. It’s an easy and pleasant walk to and from Old Town, making it convenient yet still peaceful."

"Large hotel 5 mins walk from the gates to the old city. Property is right on the water and any of the sea view rooms - we had one - have spectacular views and sunsets. Hotel has its own direct private access to the sea via ladders (the area is very rocky so there is little sand, although the hotel is also beside a small sandy public beach). Rooms and hotel are very clean and maintained but are probably at full modern 5-star standard in terms of full contemporary fit-out, but they are definately upper end 4-star. Some areas have been fully refitted but some bathrooms are a little older - still to a good 4-star standard - but if you are looking for high-end 5-star, maybe not. Facilities are at a 5-star level and the complimentary spa has a huge heated indoor pool, several jacuzzis, a large sauna, steam room and roman baths. Hotel has a full gym, a large senic contenporary bar and veranda, and very good breakfasts (full range of buffett and cooked options), and good room service food. Staff are very helpful and very professional and responsive. I think if you are looking for really high-end utra 5-star, this may disappoint. If you are okay at upper 4-star, then the certainly the location, views, and facilities will impress."

"My wife and I spent three nights at the Hotel Excelsior while exploring the Old Town and the Elafiti Islands. Our room was very clean and comfortable and had an outstanding, near 180 degree view from the balcony, including Lokrum Island and the Old Town marina and walls. The staff is very friendly, accommodating and helpful. The location is perfect: just a few minutes walk to the Old Town but far enough to escape the crowds and find some peace and relaxation either on the balcony, in the steam room or sauna, or on the waterfront deck for a swim. We very much enjoyed our stay and I cannot imagine a better choice, especially for a first time visitor to Dubrovnik, if seeing the Old Town is a priority."