"We recently spent two nights at San Canzian Hotel while traveling through Croatia. We were really excited for this stay, and while there were some positives, the experience ultimately did not feel like a true 5 star experience. Before arrival, the concierge team was excellent. They were very responsive and provided helpful recommendations for restaurants and things to do in the area, which we really appreciated. After initially booking a standard stay, we decided to switch to the Taste of Istria package, which included a private olive oil tasting, a welcome bottle of bubbles, and a dinner for two. Unfortunately, the execution of that package fell short of expectations. While the olive oil tasting was technically just for us, it took place in the regular restaurant with other guests around and was led by the upstairs bartender. They originally placed 3 olive oil tasting cups on the table, but then removed 1 cup when they realized they were out of the third type of olive oil. It did not feel like the private, curated experience we expected. The complimentary welcome bottle also was not proactively provided and we had to ask for it. The included dinner was good, but not particularly memorable. The arrival experience also felt underwhelming. At check in, we were simply shown to our room without any explanation of the property or amenities. When we later returned to reception with questions about things to do around the hotel, one staff member shrugged and could not help, though thankfully another receptionist stepped in. There were also some comfort and amenities issues. For a 5 star property, we were surprised there is no gym. Our attic room never cooled down properly because the thermostat was limited to 19°C, which was not comfortable for sleeping when the unit is across the room. The living room felt lovely, while the bed felt toasty. One detail that felt especially puzzling was the timing of turndown service. They came by around 5:30pm both evenings, at the exact time we were in the room getting ready for dinner. Since the hotel had made our dinner reservations, we were surprised this wasn’t taken into account. As a result, we never actually experienced turndown service during our stay. This felt like a missed opportunity for the kind of thoughtful coordination we would expect. One additional surprise came from the bar. We ordered a drink to take back to our room and noticed a service fee. When we asked about it, we were told it was a charge for taking the drink to our room, but at checkout the fee appeared to have been categorized as a tip. Maybe this was bad translation, but it left a poor impression. Overall, our stay was not bad, but it did not feel like a true 5 star experience. With better execution and attention to detail, this property could be fantastic, but as it stands, it did not quite meet expectations."

"Beautiful location and establishment, very pleasant and professional staff, great food and drinks. Exeptional restaurant, view and siganture cocktails (Bura & Istrian Pina Colada)"

"This was our third stay here, and, as expected, it didn't dissapoint. Our room was great, clean and warm, everybody was super nice and acomodating. We shall come back, for sure."

"There is a reason why San Canzian Hotel & Residences belongs among the Leading Small Hotels of the World. Even the stay was short it was a fantastic experience since check-in, accomodation, services, restaurant, suggestions... Five star software with five star hardware combination. Should be repeated..."