"I am giving this property 3 stars maybe 2.5 is more adequate , solely because of the breathtaking casitas, the stunning natural surroundings, and the exceptional staff. Every employee we encountered was genuinely kind, professional, and did everything possible to make us happy. Unfortunately, they can only do so much when the underlying issues are beyond their control.
This was my second stay at an Aman property. My first experience in Vietnam made me fall in love with the Aman brand. It was so extraordinary that I immediately booked another Aman vacation. I don’t just enjoy luxury hotels—I travel to experience authentic culture in beautiful, safe, world-class destinations.
Sadly, this resort was an enormous disappointment.
The food was not just mediocre—it was consistently very poor in quality, freshness, and taste. What made it even more frustrating was the pricing. The restaurants charge as much as, or even more than, many of New York City’s finest restaurants, including Michelin-starred establishments. When you pay those prices at an ultra-luxury resort, you expect exceptional cuisine. Instead, the meals often tasted like they were prepared with low-quality ingredients and very little care.
Adding to the frustration, the resort is isolated, leaving guests with virtually no alternative dining options. We quickly learned to eat as much as possible at breakfast because lunch at the Beach House and especially dinner were consistently disappointing.
Unlike Aman Vietnam, where every afternoon tea introduced guests to local culture through beautifully presented traditional snacks and regional specialties, afternoon tea here consisted of a few unappetizing mini muffins served with tea in a tropical climate. After experiencing it once, we skipped it for the remainder of our stay.
During our first two days, we even noticed that some ingredients did not seem fresh, but out of respect for the hardworking local staff, we chose not to complain. However, by dinner it became impossible to ignore. Several dishes were simply inedible. Removing an item from the bill and offering complimentary ice cream does not solve a much larger problem.
After spending over $20,000 on accommodations, nearly $1,000 for a one-hour rum tasting, plus the significant cost of traveling to this remote destination, we expected much more. We even requested tropical fruit instead of apples during our tropical vacation, yet that simple request was overlooked.( who puts Appel and old and almost dried orange to represent tropical fruit when u pay 6l per night I persnoy had to go talk to them to provide one mango and dragon fruits and cut pine Appel even in USA these fruit are the cheapest mist in wanted fruits !!!
On our final evening, we gave up on the resort’s signature menu and ordered simple comfort food to our room—a burger, vegetarian sandwich( that was so soft and mushy with no element of crunch , or flavor but I could eat it at least the chose the safest pizza choose which was also ok not the best not eke close to good , chicken sandwich, pizza, and salad. Ironically, those were among the most satisfying meals we had during the entire stay.
The menu itself is limited, and several dishes were especially disappointing. I would avoid the whole chicken entirely. The chicken soup was edible but forgettable., no tast to appetizing appearance and good knows if the tide the chicken that people returned to make the soup or not honestly that questionable . The stuffed chicken breast with capers and olives, the pasta, and the ribeye steak were among the worst dishes we experienced.
Writing this review is difficult because I truly liked every member of the staff. They worked incredibly hard and genuinely cared about guest satisfaction. My criticism is directed at management, not the employees. Whether this is a budgeting issue, poor culinary leadership, or something else, something is clearly wrong.
People choose Aman because they expect one of the finest luxury experiences in the world. Guests at this level regularly stay at the best hotels and dine at Michelin-starred restaurants. They understand quality and are willing to pay for excellence.
I am writing this review because I genuinely love the Aman brand. I have recommended Aman to many friends and family members over the years, and I want the brand to succeed—not decline. If maintaining the resort at Aman standards is no longer financially possible, then don’t compromise the quality that defines the brand.
When guests are paying up to $6,000 per night, providing outstanding food is not an optional luxury—it is one of the most basic expectations of an ultra-luxury vacation. Beautiful villas and incredible scenery alone are not enough.
I sincerely hope management takes this feedback seriously because this property has incredible potential. With the right culinary team and a renewed commitment to quality, it could become the world-class Aman experience that guests expect."
A Tripadvisor traveler review
Jun 28, 2026
