"We haven't even arrived yet, but the level of service we've received while planning our stay at the St. Regis has already exceeded our expectations. Elaine Santana has been incredibly diligent in managing our reservations, ensuring every detail has been handled with care and professionalism. Her responsiveness and attention to detail have made the planning process smooth and stress-free. Ms. Odalisse Guzman has been absolutely outstanding throughout the entire experience. Her exceptional hospitality, prompt communication, and genuine commitment to making our stay special have left a lasting impression before we've even checked in. Based on the outstanding service we've received so far, we're already looking forward to what promises to be an unforgettable stay. Thank you both for setting such a high standard of excellence! See you guys in Sept."

"Fransisco made the pool and beach experience the best! He was friendly and helpful, making sure we had everything we needed and even held our favorite chairs for us every day!"

"A year later, and we’re still talking about our stay at the St. Regis Cap Cana. In fact, it was so exceptional that we’re returning again next week. From the moment we arrived, every detail reflected true five-star hospitality. The property is absolutely stunning, with beautifully designed spaces, impeccable service, and an atmosphere that feels both elegant and effortlessly relaxing. What made our stay especially memorable was how warmly the staff welcomed our family. Traveling with two young boys can sometimes be challenging, but the team went above and beyond to make them feel special. Their genuine kindness and attention to detail allowed us to fully relax and enjoy our vacation. The dining, accommodations, beach, and overall guest experience were flawless. It’s rare to find a luxury resort that delivers at such a high level while also making families feel so comfortable and cared for. Without question, one of the finest resort experiences we’ve had. We cannot wait to return and create even more memories at this beautiful property."

"My family and I stayed at the St. Regis Cap Cana for a hosted corporate event, expecting the high standard of safety and service associated with a luxury brand. Instead, we experienced a severe security failure that resulted in the theft of a high-value personal item (a wedding ring valued at $11,265.58) from our room. While my family was away attending an official hotel-hosted event, a major breakdown in room chain-of-custody occurred. The property's subsequent investigation confirmed that six different unmonitored hotel staff members were granted access to our room during that window. While the staff on the ground initially acknowledged the legitimacy of the theft, both the resort’s insurer (AIG) and Marriott Corporate ultimately used standard liability loopholes to deny the claim, stating that because the employees denied the theft and the item was not in the room safe, they carry no legal liability. As a Lifetime Platinum Elite member who has spent years investing significant personal and commercial revenue into the Marriott portfolio, the corporate response has been deeply troubling. Marriott's Corporate Office of Consumer Affairs completely deflected accountability, stating they cannot intervene over their third-party insurer’s legal technicalities and have closed the matter. A premium luxury brand should be defined by guest safety and brand integrity, not boilerplate liability evasion. Because of this complete lack of corporate accountability, I am separating my personal business from the Marriott portfolio, and as an executive, I will no longer recommend or endorse their brands for the corporate events, room blocks, or travel planning under my influence. If you value your personal property, security, or a brand that stands behind its loyalty promises, look elsewhere in Punta Cana."

"Perfect bestie trip!! Our stay at the St. Regis Cap Cana was absolutely exceptional from start to finish. The property itself is stunning, but what truly made our experience unforgettable was the outstanding service and genuinely friendly staff. Alesio, Alan, Stephany, Jorge (butler), Chef Roy (Cassava) were truly amazing and made us feel so welcomed. I already miss them 🥲 I must warn you that it is sargassum season, so unfortunately we did not get to experience the beach. That is the only sad part but overall, do not let the bad reviews make you hesitant to come and visit the beautiful property and staff. We have to remember that not everyone’s first language is English and must give grace to everyone that’s helping you around the property."