"We stayed at this property for 5 nights and had the most amazing stay. To begin with service. I would like to especially address Mr. Waseem and Mr. Abdur Rahman as well as all the staff for IMMACULATE level of service. The way they handled each and every matter is truly commendable. Previous reviews mentioned a few concerns about the property that I wanted to clear. One stated that the butler line is always busy which is not true, they were always available and very prompt to respond. Another review mentioned issues with draining of water in shower, yes it occurred once, but was resolved within minutes. They sent a team even before I could reach my room to take care of it immediately. And lastly one review stated that the breakfast didn’t look fresh. That’s not true either, breakfast was great every morning and each person from the hotel greets its guests with a smile and attentiveness. There is one and only one truthful downside to this hotel is that it is very very far away from anything. The service and how clean the location of New Capital is, as well as away from the chaos of Cairo is the reason it’s worth staying. As the area develops more, there is no doubt that this will be the most sought after hotel. Overall 10/10 experience."

"Amazing experience! Great hospitality and quality customer service especially Ahmed Hassan at the reception. Definitely will be coming back."

"I recently traveled from Dubai to Cairo to spend the Eid vacation with my family, and choosing The St. Regis Hotel, New Capital, Cairo was truly the best decision we made. We stayed on the 20th and 21st of March in room 4237. From the moment we arrived until the day we checked out, the level of hospitality was exceptional—comparable to, and even exceeding, the high standards I’ve experienced in international hotels outside Egypt. The atmosphere was elegant, the service was consistently attentive, and everything was handled with great professionalism. A special thanks goes to Mr. Ahmed Hassan, who made our stay even more memorable. He was incredibly helpful and supportive throughout our entire visit, from check-in to check-out, ensuring that every detail was taken care of and that we felt completely comfortable. Overall, our Eid vacation in Cairo was made even more special because of this wonderful experience. I would highly recommend The St. Regis Hotel to anyone looking for luxury, comfort, and outstanding service."

"The hotel is grand like legit golf carts are needed to travel in the resort , they have multiple venues within the hotel for events . Their banquet is huge the food is decent , they have a fake beach created in the hotel good for pics"

"It is 2 days on night trip calibrating ELfetr feast 20 &21 March 2026 . The St.Regis team offered us Excellent Family suite , Many Thanks to Mr. Ahmed Hassan at front Office who did all the arrangements and offered us very worm hospitality and support ( it's the 4th time at St Regis ) . The Hotel Facilities were above expectation specially the covered worm pool ( the kids enjoyed very nice experience) also the room service food was great , the house keeping team was very helpful , we enjoyed late checkout again many thanks to Mr. Ahmed Hassan , I have to say that welcoming items was amazing ( Drinks , Fruit Basket , Cheese plate and desert plate )"