"Stayed for 4 nights. I had initially booked and paid for 2 bedroom apartment. This is a building adjacent to the main building. The apartment was OK, spacious but quite dirty and grimy and rough around the edges, paint peeling off, scraped furniture, unvacuumed carpet. It was very disappointing and nowhere near a reflection of St Regis standard. Luckily we were upgraded to a 2 bedroom suite in the main building. The suite was just magnificent, very spacious, with 3 balconies overlooking the pools. Housekeeping seemed to be inconsistent because they checked in on us three times in one day and offered turndown service, but at another day I had to call them twice to come and clean the room and even then they seemed to do half a job because some towels were missing and items were not replaced. The hotel was not busy at all. The hotel is very big and I would say only had 10% occupancy at the most. This suited us just fine because it was very quiet and we had the humongous pool all to ourselves. The pool and hotel grounds are beautifully presented, it was a nice walk around the hotel at night when it was cooler. There are some areas that needed a touch up, such as tiles coming off the pool and the walkways. Location: it is far from Cairo city, around 45 mins drive to the city or the airport. This was not an issue and I actually preferred this location because it was very quiet and the air was much, much cleaner than in Cairo city. Given its size, opulence and location, this location attracts a lot of graduation and wedding parties. There were two graduation parties while we were there but this did not affect our stay at all. The hotel is huge and rooms are far away from main areas. breakfast was OK, nothing to brag about, they had the usual offerings but not as much of a variety as I had hoped for that price. There are two restaurants on site, they were both wonderful, with beautiful atmosphere, service and food. We also took an Uber to Madinaty Open Air shopping mall, it was nice, it has a lot of stores, restaurants and several supermarkets. The drive took about 20-25mins from the hotel, so it is a good option to stock up on essentials. One thing I would say was quite laughable as well as disappointing was the health club charging (I think it was 7 or 10USD per hour) for bike hire around the hotel, as well as for games, billiards and video game use. This is quite low for a hotel of this class."

"Here’s the updated version: Absolutely unacceptable experience, especially for a hotel that claims to offer five-star service. We booked a room for three guests, but the room only had two beds. We were assured that an extra bed would be delivered, so we started requesting it yesterday at around 8 PM and kept calling throughout the night. Every time we contacted reception, we were told it would arrive soon. After waiting for nearly 12 hours, we were finally told at 8 AM that there were no extra beds available. Their solution was to give us extra blankets so one of us could sleep on the floor. This is absolutely ridiculous and insulting considering what we paid to stay at the St. Regis. A room should not be sold for three guests if the hotel cannot provide proper sleeping arrangements for three people. We were promised an extra bed, kept waiting all night and were then expected to accept sleeping on the ground. If the hotel cannot accommodate the number of guests included in our reservation, then we expect our money back. This was handled terribly and is nowhere near the standard expected from a luxury hotel."

"Our stay at the St. Regis exceeded every expectation and was truly one of the finest hotel experiences we've ever had. From the elegant accommodations to the impeccable attention to detail, every aspect of our visit reflected the highest standards of luxury and hospitality. The entire team was warm, professional, and genuinely committed to making every guest feel special. What made our stay truly exceptional was the outstanding service provided by Mr. Ahmed Hassan. He went above and beyond in every possible way, always anticipating our needs with a warm smile, remarkable professionalism, and genuine care. His dedication, attention to detail, to ensure every moment of our stay was perfect made a lasting impression on us. Employees like Mr. Ahmed Hassan are the reason guests return, and he is a tremendous asset to the St. Regis. Thank you to Mr. Ahmed Hassan and the entire St. Regis team for creating such an unforgettable experience. We cannot wait to return and will wholeheartedly recommend this hotel to anyone looking for world-class service, elegance, and true hospitality."

"Once Again At St. Regis New Capital , Cairo . special thanks to Mr. Ahmad Hassan at Front office , His arrangements , Kindness and welcoming smile are the same as always . we enjoyed the room upgrade and facilities , he was always available for any request from us or any other guest from our Group . it might be the stay number 10 at St. Regis and Hotel always keeps its supreme Level and all the staff keeps their kind hospitality and professionalism . also need to say that we enjoyed the Great breakfast . as always"

"My stay at the St. Regis New Capital Cairo was extremely disappointing and far below the expectations I had for a luxury hotel. One of the most uncomfortable experiences during my stay involved a front desk employee named Mr. Ahmed Hassan. After assisting me, he repeatedly asked for a tip and also requested that I leave a positive review for the hotel. I personally felt pressured by the way the request was made, and his tone and attitude made me uncomfortable. I believe that guests should never feel obligated to give tips or leave reviews, especially when these requests come directly from hotel staff. Reviews should be honest and voluntary. Unfortunately, this interaction negatively affected my overall impression of the hotel. For a property that claims to provide a luxury experience, I expected professionalism, respect for guests, and service without any pressure or solicitation. I hope management takes this feedback seriously and ensures that guests can enjoy their stay without feeling uncomfortable or pressured by staff members."