"The main restaurant food and breakfast was excellent, fine examples of Michelin dining and the team there work impeccably. The rest leaves a lot to be desired. Some members of staff were excellent, the valet was very hospitable and friendly - the perfect introduction to what is listed as a 2 Michelin Key Hotel. The rest is best forgotten, we will not be returning to the hotel. A bad nights sleep with a hot room, fans did little to help, lots of banging from doors and deliveries early morning. Housekeeping entered the room and remained in the room for the best part of a minute without knocking whilst we were still in the bed! A toilet that barely flushed. Not enough service for drinks during day, no ambience, atmosphere or fragrances. To top it all off, after turndown service we were unable to find an item, not of value but which was sentimentally important. AGM helped somewhat but I can see they are recruiting for a guest services manager which is very much needed here, hopefully they can be appointed to steer the ship sooner than later!"

"From the moment we arrived it felt incredibly special. The location is simply stunning, overlooking the beautiful grounds and creating a wonderfully relaxed yet luxurious atmosphere. The food was outstanding, every dish was beautifully presented, thoughtfully prepared and absolutely delicious. The attention to detail in every course was exceptional, and it was clear that only the finest ingredients were used. The service was faultless. The staff were warm, professional and attentive without ever being intrusive, making us feel genuinely valued throughout our visit. If you're looking for somewhere to celebrate a truly special occasion, I can't recommend the Pool House highly enough. It's an experience we'll treasure for a long time, and we can't wait to return. ✨️🎉🥂"

"A beautiful place, superb afternoon tea. The only issue I had was that communication was blurred. I was asked for payment via email for the afternoon tea hours after the event. I would have preferred to have been approached whilst there. I thought that by leaving my card details when booking, it would have been sorted there & then. I assumed it had, so was taken aback when then emailed to say otherwise."

"Lympstone Manor is a beautiful House in a beautiful location with wonderful views across the estuary at Exmouth. The food was absolutely fabulous and could not be faulted. The porter met us as we arrived and parked our car. He was polite and efficient. Sadly that is where the superlatives end. It was a very hot day, and we had only booked the night before. I think we may have been allocated the last room available as we had the disabled suite with estuary views. The room was very hot, there was no air-conditioning and I knew we would not sleep in that heat. I spotted Michael Caines in the garden, mentioned this to him and immediately he organised for additional fans to be brought in. Both of us were very impressed, and thought it boded well for the evening. There was no air-conditioning because "it is a listed building" which we understand. The room was expensive and we opted for a combination room 4 course menu for £1185.75. At this point we were happy and eagerly anticipating a wonderful evening. I hope that Michael Caines reads the next part of this review because it is really important that changes are made. We decided to have a drink before dinner, and knew that a drink and canapes were included in our "package". We took a seat on an outside table at the bar. after 10 minutes no one had come to take our order. We had to go inside, interrupt a conversation between the bar waiter and the manager and ask them if they would serve us a drink. This took a while, but eventually arrived. 15 minues later our glasses were empty, but no body came to see how we were doing. Once again we had to find somebody to bring us a drink, and we were "topped up" by the barwaiter carrying a bottle. This pattern continued throughout the evening, and was overseen by 2 managers who appeared not to have the situation under control. The meal was sumptuous and served at perfection. Nobody filled our glasses during the meal, which was disappointing. Overall the service was appalling. We went to bed and slept better than we had expected with the fans helping a lot. Sadly breakfast was very disappointing. The waiter failed to tell us that there was a buffet laid out in another room. When we did find it (we were informed by another guest) it was very disappointing with no fresh fruit and no fresh pastries. He forgot to ask us how we wanted our eggs cooked and brought me a hard set poached egg. We were surprised at the inefficiency of the service. Tables were left with debris from other diners. There were trays of debris in the corridors also. In converstion with the other breakfasters we discovered that they had been allocated a table in a separate part of the hotel where they were the only diners. Like us they had nothing but bad service and stated "they would not return" Sadly nor will we."

"We had a terrific stay at the Manor, stayed in the Heron room which was possibly one of the best rooms I’ve ever stayed in . No expense spared in the room, top quality. Service was good but did have a sense of faulty towers at times. Beautiful location and the dinner was very good - but way too expensive. Tipped the balance from being amazing to wow that was expensive and was it worth it. Over £200 for a set dinner - it was good but not close to that good. Need to dial the prices down, I’d struggle to recommend because at the end not sure it was value for money. But very good, glad we went."