"2026: What a difference a year makes – and not for the better. Absolutely awful. I recently returned to The Grove for a business conference, having visited in 2025, and the decline in standards is shocking. The room was completely unacceptable. The bathroom was in a disgraceful state, with blood on the towels and floor. There was visible mould on the silicone and grout, and the shower hinge was dirty and clearly not maintained. The bedroom itself felt dated, with stained bedsheets that should never have been in use. Service in the Glasshouse restaurant was equally poor. There were nowhere near enough staff for the volume of guests, leading to long queues, slow service, and limited food availability due to ongoing cooking delays. For a venue of this supposed calibre, it was chaotic and disappointing. The mobile WhatsApp service offered by the hotel was effectively pointless. Despite sharing photos and concerns, the responses were inadequate - refer to photos. Overall, the experience was deeply disappointing and far below expectations. With so many fundamental failures in cleanliness, service, and organisation, it’s hard to understand why anyone would choose The Grove for an event, wedding, or conference."

"⭐⭐⭐⭐⭐ We had such a wonderful stay and the whole experience met our expectations. From Ralph’s Beach to the Glasshouse Restaurant, everything was beautifully done and created a relaxed, luxury atmosphere while still being incredibly family-friendly. A special thank you to Tiago, at the Ralph Beach who was attentive, friendly, and always happy to help with a smile, and to Lubka at Ralph Beach, the manager, who made us feel genuinely welcome and ensured everything was perfect throughout our visit. Having also stayed at The Grove, overall guest experience here was great. We tried all the restaurants from skewed to Glasshouse and were Fab. The weather was on our side, and our children had a fantastic time. Thank you to the entire team for making our stay so memorable. We’re already looking forward to coming back!"

"As someone who regularly stays in 5-star hotels around the world, I was extremely disappointed with this experience. I initially booked directly through the hotel’s website and verified the payment through my banking app. However, my booking was somehow cancelled without any notification. Despite receiving numerous emails about lunch, dinner, and activity bookings, nobody flagged that there was an issue with my reservation until we arrived to check in after a 3-hour drive. The gentleman on reception reassured us not to worry and even printed the room details we had originally booked, which had cost around £1,500. However, at 4pm we received a call saying the room situation could not be resolved and that we would need to pay an additional £2,000 for two separate rooms. We were travelling with a 7 and 10-year-old, and the rooms were not interconnecting. By that point it was far too late to find alternative accommodation, so we had no choice but to stay. The other room was a complete waste they could not accommodate another bed in the room first hotel i have ever heard this in. The service throughout was nowhere near 5-star standard. The reception staff seemed indifferent, almost as if the hotel was so busy that they simply didn’t care. On our first day, there were no available sunbeds around the pool despite the amount we had paid for our stay. The buffet restaurant was very average, with flies around the food area and staff clearly rushed off their feet. Drinks took over 35 minutes to arrive, and whilst we received numerous apologies, the service never improved. To make matters worse, I later discovered that a further £160 had been taken from my card for the buffet. I have emailed the hotel and provided proof of the transactions, but they continue to deny taking the payment despite the evidence. In addition, the management of the situation was extremely poor. Rather than taking ownership of the booking error and working proactively to resolve it, we were left to deal with the consequences and incur significant additional costs. The front desk staff appeared poorly informed and unable to provide clear answers, which only added to the frustration and stress of what should have been a relaxing family break. The positives were that breakfast was good and the activities for the children were enjoyable. Best thing about the hotel was skewd the restaurant bbq . Staff in the indians did not also have a clue cannot be compared to the likes of gymkhana .However, these positives do not make up for the poor organisation, lack of communication, billing and management issues, and overall service failures. For the price charged, this was nowhere near a 5-star experience. I would not return and would not recommend it. There are far better hotels offering significantly better service and value for money. Nothing more than a posh Center Parcs."

"My partner and I spent two nights here to celebrate our anniversary. First impressions felt that this was a luxurious and relaxing resort. And it is in many ways, decorated very tastefully with beautiful manicured grounds. However, the 5* rating is questionable in some places. We had two disruptive nights sleep thanks to events ongoing at the hotel which were setting up and derriging. A king size bed was in fact two single beds pushed together with a very uncomfortable join in the middle. Housekeeping trying to service the room before 8:30am and then twice more before 10:00am. On the Thursday evening we sat outside for 20 minutes waiting for a drink and gave up in the end. Finally, after we had checked out we chose to stay on and spend the afternoon onside, which is something you are permitted to do. We went to get an early bite for dinner from the Stables, and despite this being empty (possibly due to the hot weather and a football game) were refused as we were no longer residents. This is find highly insulting having spent the best part of £2K across two days. Meanwhile the Stables bar was packed for the football game and I dare at well exceeding their licensing capacity."

"The Grove is a great hotel, but I do question sometimes their approach on a couple of things. Take the lovely Sequoia Spa girls. They appear to have to go round to ask people if they want massages/treatments. It doesn’t seem something they want to do comfortably and is the sort of thing I would associate more with a beach in Torremolinos than a five-star hotel. Twice on consecutive days in the Walled Garden - an area for apparent peace and seclusion - I’ve been approached this way. I can see the gazebo, I’ve witnessed the marketing. These girls are great at what they do and very lovely, so surely a sign or leaflet in the room would be a better marketing route for all concerned?"