"Fantastic hotel, we were well looked after by Georges Adria and his team, the premier room is first class, 5 star all the way"

"Well, that underwhelmed — and then it got dangerous Having developed brand loyalty following two exquisite Six Senses experiences (Zighy Bay and Shacharut, both reviewed here), we elected to begin our four-country European tour with a stay at this insta-friendly new property. We were welcomed with stress. On arrival, before any sort of Six Senses ritual commenced and just off 16 hours of cross-global travel, the agent met us with “you have booked a room category that cannot accommodate a rollaway, so we have made a larger room available to you for a surcharge.” That is the energy that greeted us. Clearly, we had booked a room in the correct category; our A-list travel agent had already confirmed this in writing after discussion with the hotel’s very own reservations staff weeks prior, and ultimately muscled through a resolution within the hour. But this was unforced error #1 and, to me, an early signal that this Six Senses was not going to be like the others. We respect this property’s physical redevelopment. The spaces are grand and many quite handsome. At the same time, the room we stayed in was forgettable and lacked a sense of place. Their design highlight seems to be an open-plan shower mid-room that is resonant of a London phone booth. While the water pressure is solid and the soap options great (relaxed vs. pep up), who really wants to take a shower mid-room? I’m sure it works for some, and in a featureless rectangle this may have been all they could do. It doesn’t change the fact that the room fell short of feeling like home, a level achieved elsewhere, including at the multiple options we did not stay at in London. The shower ended up covered with a drape during daytime. The existence of the drape implies it’s not only me. Phew. The rather dangerous unforced error #2 occurred at our first dinner, when we booked the Chef’s Table experience with wine pairing. Staff — chef, restaurant manager, servers — were universally lovely and gracious. One of our party, whose sesame allergy was documented and discussed in advance and in real time, was served an appetizer with covert sesame paste, despite being told explicitly in the moment that it was made especially for him due to his allergy. Well, it was made especially for him if the goal was anaphylaxis and complete loss of trust. The ingredient is a nuke-level allergy trigger. After a terrifying 45 minutes of mind over body while he worked through a severe allergic reaction, the circumstance began to clear. In most cases this would have led to an EpiPen and a night at the hospital. The folks involved were good people and quite nice. It doesn’t change that what occurred was unforgivable. We hope they introduce the quality control expected in their process, clearly lacking, before putting another guest through this. I can only assume senior Six Senses staff outside of F&B has no interest in the issue — no mention of it was made subsequently or at checkout, outside of the restaurant, where we were briefly famous. We ordered in pizza for dinner the next evening. Unforced error #3. We ate mainly in the hotel’s primary restaurant — the upstairs bars being reserved for club members and, per the hotel, guests “above 21.” Thanks for the courtesy. The gym and spa are a highlight. The gym stands out as simply one of the best in any hotel we have stayed at worldwide. We would join the club if we lived nearby, as apparently 600 others have. Yes, you may see them during your stay. Those club members also have access to the common areas on the second floor of the property — a restaurant and two bars. Regardless, the gym is worthy and deserves attention. The spa is gorgeous. We had a charming apothecary experience and joined a welcome mobility class taught by a teacher with terrific energy. We also used the contrast suite and other trendy equipment offered in the spa. Regrettably the two usable saunas (bio and infrared) are kept lukewarm — not sure why, perhaps they don’t like it hot in London. Both of our actual spa treatments (deep tissue massage and wellness screening) underwhelmed, unfortunately. And, as has been well documented, the pool, magnesium pool, and Finnish sauna are all offline. Unforced error #4. We came to this property as a cost-agnostic user with self-developed brand loyalty. We leave feeling, at best, a bit like the sauna temperature: lukewarm."

"I moved to the area given the upcoming opening of the 6 Senses and it has been everything I hope for and more. The energy, the vibe and the overall aesthetic is perfect, giving you a time of tranquility in a bustling neighborhood and the gem of what is to be the regeneration of Queensway. This is a must visit for anyone who lives in the area or is visiting, while it is smart and you need to dress well, its is a low-ego and relaxed atmosphere. What is frustrating about London sometimes is that it can feel a little tired but if you want to see how old Victorian design can be given life again and bring this to the 21st century, it's a must see. Special shout out to all the staff that are here and making this place feel so welcoming. George & Idelfonso, thanks for making me feel at home."

"The service was genuinely friendly and attentive, and the outdoor seating area was spacious, calm and very relaxing. Unfortunately, both the savoury and sweet selections were quite underwhelming. The scones in particular were disappointing — slightly too salty, dry and a little stale. More surprisingly, they were served with whipped cream rather than traditional clotted cream, which really didn’t taste right. We asked whether clotted cream was available, but were told they only serve the white whipped cream. A lovely setting and good service, but the afternoon tea itself did not quite live up to expectations."

"Me and my family visited the restaurant terrace, we were greeted by the host Belan, she was absolutely amazing and loved her company, she made the experience truly lovely and I will keep coming back, thank you Belan!"