"This is absolutely not a five-star hotel. In my opinion, it is closer to a three-star property. There were stains throughout the hotel, including on the carpets and furniture. Much of the furniture was extremely worn, with visible damage and even holes. The rooms and bathrooms were small, dark, and not at all what I would expect from a five-star hotel. Unfortunately, the food was also very disappointing and did not meet the standard we expected. The positive aspects were that the air conditioning worked well and the staff were very friendly. However, the condition of the hotel and the quality of the food were far below what we expected from a five-star property."

"The entire experience was top notch. Great room, GREAT staff —front desk and bell people. Location is great, 5 min walk to Buckingham Palace and around the corner from great dining. I’d highly recommend!"

"Fantastic stay. The location ideal for exploring the city on foot and by public transportation. The bed was comfortable, the amenities top notch and service impeccable. Would definitely stay there again."

"On arrival Friday midday, I was impressed with the warm welcome and interaction by Frank and Harry, the Concierge Team. It was actually a pleasant surprise to meet two British gentleman in this role and to engage in conversation with no language barriers, quite unusual now from my experience around London. In fact, Harry was on duty the whole weekend and showed real engagement, friendliness and professionalism, making my stay. I regard him a real asset on the St James's Team. Check in was also welcoming and courteous by Hyba who, as soon as she became aware that I was interested in the character of the building, offered me a guided tour of the hotel, as well as a choice of two rooms. That again was exceptional and unique customer service. I had booked a prepaid Deluxe Room rate, including breakfast and an afternoon tea. Unfortunately, when I went down for tea, though a table had been reserved for me, the server had not been informed that I was a guest at the hotel and that the tea was prepaid. This led to some embarrassment as he phoned reception to clarify, which I could overhear, though did nevertheless charge me again, resulting in a second instance of embarrassment on check out, as I tried to get the error rectified. The breakfast service was also variable. Given that St James is 5-star, I was surprised at the reaction of the server when I tried to order two fried eggs, medium cooked, on toast; merely to be told that the eggs would be hard and that the toast came on the side! St James is a stylish residence in the heart of Mayfair. The interior design is plush all around the hotel with contemporary soft furnishings of a noticeable quality ; my room was light, airy and with a comfortable bed and quality linen. What I so appreciated is the quiet, calm, serene atmosphere in the reception rooms at all times of the day. It was never crowded or busy, with staff on hand to meet and greet as soon as guests stepped out of the lift! I would have no hesitation to stay at St James's a second time, if only I did not enjoy a varied hotel experience each time I visit London."

"I have been going to The St. James for decades, and it is definitely my preferred place to stay, either in a junior suite or suite. It’s like staying in your own London apartment, quiet, secluded, but in the exact perfect location for every shop you want(just turn left), or in St James Psrj (just turn right). Excellent food."