"Please note that I am writing this review while on my way to the airport in the efforts of being as fair and as accurate as possible. A 5-night stay at a 5-star hotel in London was intended as a luxurious, post-cancer treatment & remission getaway for myself. Unfortunately, I'm left with enough disappointment that I would decline to refer anyone looking for a similar experience. Staff was overwhelmingly kind throughout my stay, but with a small percentage if outliers, of course. Though kind, I found there to be a 60/40 chance my requests would be met throughout the week. On one evening, I suspect the presence of trendy celebrity took precedent so my request stayed unfufilled. I noted that the beverage chiller was not working on my first full day. Maintenance attempted a reset that was expected to work within "30 mins max." I notified staff several hours later to relay that the reset had failed. Though unnecessary, I was reminded that a beverage chiller is not the same as a refrigerator. I confirmed my understanding and relayed that the items in the chiller had been room temperature since my arrival. Per my request, a bucket of ice was provided for the evening. I would go on to have the same exchange for two additional days- one day receiving the ice and the other without. One does not expect to make such repetitive requests at a 5-star hotel, but, here I was and eventually one just gets tired of asking. While breakfast offerings were delicious, there was no variation throughout my stay. Lunch/dinner was delicious, as well and I found the restaurant staff to always provide top-notch service with a smile. The gym was closed for maintenance for half of the week, so I am unable to comment on this amenity. Save for the inoperable beverage chiller, my suite met all other expectations Overall, I had an enjoyable getaway but I expect that had more to do with my overall frame of mind. It was not until the end of my stay that I became more irritated with the chiller situation. The weather had been unseasonably hot all week and I wanted nothing more than to enjoy the complimentary refreshments upon my return. This never happened because room temperature beverages are just not palatable! As previously stated, I had a nice time overall but this was definitely not a 5-star stay, nor did I receive 5-star service."

"On the Plus Great location (but so are many other hotels in London) V modern and stylish Great A/C Very comfy beds Good amenities such as coffee machine, steamy etc But Claims to be a be a five star (?) but is not even near a five star: One day no housekeeping until I called them twice One evening no turndown Loud noise on floor (sounded like broken fire alarm) None of the USB‘s worked. As they sent an ‚engineer‘ up he very unhelpfully stated that his phone charges with the USB‘s and the reason it does not charge with mine is as I have a new model iphone (?). They lent me an old charger which ten worked… V nice bathroom but something is off with the plumbing (smell) V good restaurant food but service terrible At last day I got a call from room service informing me there was an issue with my order. Upon informing them I has not placed an order the simply hung up Upon offering feedback at checkout no one seems interested. To contrary they implied that the housekeeping issue was due to me switching on the wrong signal at door (I hadn’t) Staff at door (concierge? Bellman?) stare at their phones instead of attending customers You need a lot of imagination to see this as a 5 star. It clearly has the right ingredients but lacks attention to details that count plus simply uninterested staff."

"We stayed at the BoTree in November 2025 and again in July 2026. The return visit was as a result of experiencing awful noise problems during our first stay. We booked the BoTree due to its location next to the Welbeck Private Hospital as my husband needed a surgery and we wanted to stay close by before and after. Unfortunately, the hotel was plagued with the sound of air trapped in the water pipes and we were woken at all hours from screaming pipes which sounded like alarms going off. The staff brushed off our complaints, as if they did not know that this was an issue, and we did not have the 5* stay we had hoped for and needed. I contacted the hotel, and as an apology they offered a complimentary night. On our second visit we returned for 2 nights, and it was immediately obvious that the level of service from the front desk staff had deteriorated beyond recognition. We have never been made to feel like quite such an inconvenience. We checked in at 1pm, knowing that we would leave our luggage to return at 3pm. The welcome was far from welcoming. Our credit card and details were taken, there was absolutely no small talk and we received no information about the hotel, such as what time breakfast was and there was no offer of a welcome drink. We returned at 3pm to an overwhelmed reception team and were quickly ushered to our room, again no details given and no offer of the welcome drink that everyone else seemed to be enjoying. We had no complaints about the room, the bed was comfortable, the bathroom functional and we were even lucky enough to have working USB’s, which seems to be a rarity. As another review has mentioned, this hotel is 5* by way of its location and style, but unfortunately it ends there. The staff however were unwelcoming, unfriendly, unhelpful and left me feeling like I was an inconvenience by just being in reception. They never look up from their iPad’s even when you approach the desk you will stand awkwardly waiting for them to determine when they are ready to speak to you. Without exception, every interaction I saw and experienced was abrupt and rude. We do not expect staff to be falling over themselves to greet and assist us, we do however expect eye contact and even a smile. We asked twice and waited 2 days for a bottle opener to be delivered to the room to open a drink from the mini bar, coincidentally this was missing on our first stay as well and makes us questions whether this is intended to save the hotel the cost of a diet coke. Breakfast was good quality, however the staff struggled to keep everything topped up. You are allowed one specialty coffee with breakfast, but ordering it turned out to be quite a struggle with no staff to ask. On both days the same hostess tried to give us the table in front of the egg station, the only bad table in the breakfast room, which is constantly surrounded by people waiting for eggs. Both days we had to actively ask to be sat elsewhere, which again felt like we were being the inconvenience. In a hotel of this quality, we expect the hostess to remember that we had declined that table the day before. The noise from the water pipes remains a problem, you are also going to experience a baseline and music from the hotel bar depending where in the hotel you are placed. This hotel has so much potential, but until the noise issues and attitudes of the staff are addressed it will continue to lose custom. I would certainly not return and would really encourage you to look elsewhere particularly if you are looking for a quiet and relaxed stay based on the vicinity to the Welbeck Hospital."

"I don’t typically leave reviews before checking out, but given that I’m still a guest, I’m hoping this feedback reaches someone who genuinely cares about the guest experience. Unfortunately, from the moment I arrived, my experience has been consistently disappointing and nowhere near what I would expect from a five-star hotel. Check-in was cold and transactional. I was offered a coffee while waiting, but it never arrived. Beyond taking my ID and credit card, there was no explanation of the property, restaurants, gym, room features, or anything that would have helped an international guest settle in. I was also charged additional fees without any explanation at the time. Throughout my stay, nearly every interaction has left me feeling like an inconvenience rather than a valued guest. Both times I ordered room service, the staff answering the phone sounded reluctant to take my order because only the late-night menu was available. When my first meal was delivered, the server appeared visibly frustrated simply bringing it to the room. Simple details that should have been explained at check-in weren’t. I wasn’t told how to access the gym, where it was located after it moved, or how the room’s “Do Not Disturb” controls affected housekeeping. As a result, my room wasn’t serviced one day because I had unknowingly activated the setting. What has surprised me most is the complete lack of warmth. Walking through the lobby, there is rarely any acknowledgment from staff. During one visit I sat in the lobby for some time before approaching the concierge desk, only to stand there waiting while no one acknowledged me. Eventually I was told the concierge was in a meeting, but no one offered to assist with my request or suggest an alternative. The BoTree has an excellent location, but luxury hotels are remembered for their hospitality, not their postcode. I chose this property expecting thoughtful, attentive service, and instead I’ve consistently felt overlooked. I’m still a guest at the hotel, and it takes quite a bit for me to write a review before checking out. However, I felt compelled to do so because my experience has consistently fallen short of what I believe a 5-star hotel should deliver. If you’re considering staying in this area of London, I would encourage you to explore other nearby properties. Luxury hospitality should leave you feeling welcomed, valued, and cared for - not like a mere transaction. Unfortunately, that has been my experience throughout this stay."

"I have just stayed at this hotel for one night. I was really looking forward to staying here but have been left quite disappointed. Although everything looked lovely in the room (king superior) just didn’t work as well as it should. The furniture and the design items were lovely, but the actual functionality of the room was a real let down. - strangely when I opened the door to the room it was straight into the marble bathroom. I have never seen this before and I just didn’t love it. - double sinks in the bathroom were very stylish but have really a high central tap so you can’t bend your head over the basin without whacking it on the tap. The taps are also so high that when you run the water it splashes everywhere when it hits the basin. - the toilet is in a glass fronted cubicle and oddly has a small sink over it which made it difficult to use the toilet without hitting the sink. 3 sinks for a very small room feels like overkill. - the shower was also in a glass fronted cubicle and, like the toilet has a tiny handle on the inside to pull it closed, but it is difficult to grip so closing the doors from the inside was challenging. - there are lots of panels with electronic switches on them but no instructions on what controls what. It was like a disco when trying to find out how to turn lights on or off. - the room had a tiny window overlooking an atrium so had no natural light. Not what I expected at this price point. A bit of daylight would have been nice. - because of the lack of light we had to sleep with a light on so we could find our way to the toilet cubicle in the night. Unfortunately the doors between the bathroom foyer and the bedroom section were frosted glass so there was no escaping the light. It would be nice if an eye mask was an in-room amenity :-) - a steamer was provided instead of an iron but there were no instructions on how to put water in it so I ended up using it a bit like an iron. - the chaise wasn’t actually in front of the tv (and the tv didn’t swivel) - it felt a bit like it had been put into the awkward corner to tick a box rather than be genuinely useful. There was also a small coffee table but again it couldn’t go in front of the chaise as there was no room and it was just kind of stuck at the end of the bed, again it felt like ticking the box to say that the room had a coffee table. - none of the usb c sockets worked and there were no plugs next to the bed. Even a Travelodge gets this right. - room service breakfast menu left on the bed but I just couldn’t work out how you could have breakfast in this room - literally no where to put a tray. - electronic curtains but they didn’t actually close properly. - the mini bar fridge was effectively a drawer as there was no cooling of anything in there. As an aside our general feeling about this particular room is that every effort has been made to turn, what was probably a cupboard, into a bedroom. Therefore if coming here for more than a night you might want to consider paying for a higher room category as I would hope they are a bit bigger and have natural light rather than a view of other rooms across a small dark atrium. So in summary, I wanted to love this hotel but I can’t love a hotel where the room doesn’t function well.."