"What has happened to the Gantry? We have stayed at this hotel at least 15-20 times and during our last visit we had an issue with a very chaotic breakfast experience (Which is £45 for two people) so not cheap. No major issue, and we just assumed we would be refunded for one or both of the breakfasts. No big deal we thought, but we have spent 6 days receiving MULTIPLE e-mails, texts and phone calls from the business, and not a single one has actually resolved this simple issue. We just keep getting advised to phone this number, fill this form in etc. Since the loss of Soul Mama the service (which was 5 star previously) has really gone down hill and there really does not seem to be enough staff available to deal with "simple customer issues" As nobody has actually taken the time to call and speak to me (and not just leave a crappy message saying fill in the guest experience form, or e-mail this person etc) which I have done already, our card provider has queried the transaction on our account, and we will get our refund back that way. Hugely disappointing Gantry. You may have lost two VERY loyal customers!"

"A lovely hotel. Helpful and friendly staff. Our room was a good size (delux twin) with a great view. Great breakfast and in a good location Would definitely stay again"

"This hotel was in an amazing location. Lots of shops and train station not far either. The service was excellent especially Niv on the reception, she made sure we were comfortable throughout our whole stay and made us feel very welcome. The breakfast was good with a great quality of different selection."

"I am a Hilton Honours member and booked a king Deluxe Room for 1 night. When I went to check in, I was told that “their booking system had double booked” so they were sorry but they didn’t have a room for me. I was livid. I could see people sitting in the lobby and asked out loud if that’s why they were sitting there. A unanimous “yes” came back. They were sitting waiting for the staff to find them rooms in other hotels. I made my feelings clear. They were having no luck finding the other people rooms and I was totally fed up. I decided to try and get home. Got a train part of the way. I eventually got home at 3.17 am! Not happy with this hotel and lack of customer service and obviously over booking of rooms. I would never recommend this hotel to anyone after my experience. And to just add insult to injury as it were I found they had charged my CC for the room at 2.31 this morning! AVOID, AVOID, AVOID!!!!"

"Husband has diamond status with Hilton. Completed online check in the day before and was met with his choice of complimentary upgrades and as a result chose his room which was a Gantry suite. Come to check in and find the hotel has decided they don’t care about diamond status, given his room away to someone else despite it already being chosen and available. Hotels claim is that the hotel was sold out…if that was the case then he wouldn’t have been presented with that as an available room. No apology, just told to basically accept he was being downgraded and that’s that. Staff should be ashamed of themself if that’s their level of customer service when it comes to not only regular guests but guests with status. Story doesn’t end there. Get to the room to find that the room they downgraded him too had people in it already! Walked in on them which gave them and him quite the shock. Raises serious security concerns about the hotel as what would have happened if it was the other way round and someone had come into my room if I’d got there first and had items stolen due to their poor security! As of writing this review he’s since gone downstairs and they actually now can’t even find any available rooms, so he is sitting in the hotel lobby whilst the team on have no clue what to do at 11pm at night and basically stuck with no hotel for the week at this moment in time and just waiting to be told what the hell is going on. I expect someone to make contact with him regarding this experience. Absolutely shocking. Will reconsider this hotel and also tell regular colleagues the same."