"Guys- I’m going to just paste an email I sent to this place, which by the way didn’t even get a response. Make of it what you will I wanted to email you today following an experience that my husband had at breakfast with you this morning. At around 9:30am he had breakfast with his friend, ordered scrambled egg and asked about the sausages. The server then proceeded to tell him that he shouldn’t eat the English sausages as no one knows what’s inside them and that they cause cancer, and at least the Spanish sausages aren’t cancer causers. I don’t know whether this is normal protocol for your staff members to bring up cancer when people order their breakfast, but understandably my husband was very upset, not only because naturally most people are affected by cancer and have experienced bereavement as a result of it, but also because he felt that the person serving him was making judgements on him for his choice of food. When my husband informed me of this, I thought it was very important to email you and I expect a response to this email to explain why on earth your staff members are speaking to customers in such a way. Our family has been bereaved through cancer multiple times and we certainly don’t expect to have to confront that at breakfast at your eatery. …"

"It's always a pleasure to stay at The Hoxton Shepherds Bush. Staff are super-friendly, rooms and clean, comfortable and quiet. And the ambience generally is good - calm but efficient."

"As always, a super nice experience staying at The Hoxton, Shepherd's Bush and I really have to compliment the team on always giving me such a warm welcome back! The team really are a credit to you, especially your team on Reception...and a special mention goes to Szabina for her attentive and friendly customer service over breakfast each morning. Their travel & food membership program Dis-loyalty is so good and so worth checking out...highly recommend it!"

"No advice where to park pre arrival, Miserable barman, early closing at 10.30, poor breakfast, nice room. stay for the room, not the service...)"

"Lovely hotel that retains a boutique feel while being bigger that in looks. Charming check in staff. Right on Shepherd Bush green and well placed for transport and groovy little places to eat and drink all around. Fabulous view from my room and loved the ‘breakfast bag’ option. Tiny things like real milk in the mini bar and coffee bags make a big difference. Recommend."