"Perfect location to explore London. Breakfast could not be faulted. The staff were amazing in all areas of the hotel"

"Afternoon Tea was purchased for myself and family by a friend who lives in USA. It was a birthday gift and what a great choice she made! We have had afternoon tea at a few 5* hotels in London but never here so was really looking forward to this and i must say it didn't disappoint! Very warm welcome as soon as we arrived which is always a good start. We were slightly early for our booking but it wasn't a problem, our coats were taken and we were shown to our table. We were explained the menu and the choices and our order was taken shortly after for drinks, great selection of tea's and nice to see we were not charged extra for some of the flavours like we were in another hotel. The afternoon tea was absolutely delicious, great quality products, extra sandwiches were offered and we opted for the Coronation Chicken although it was a hard choice between that or the beef. The scones were delicious as were all the other cakes. The service was excellent, we were not rushed at all the only slight point i could make is that the drinks were a little slow in coming out when we needed refills. Thank you ! Would love to return one day."

"We enjoyed afternoon tea, time in the bar and breakfast the following morning. The food and service were excellent as was the location on Regent St. We would certainly return."

"Everything you want from a 5 star London hotel. What more can I say? From the warm welcome, helpful reception team, restaurant team, all so pleasant. Room was lovely, clean and well maintained. Breakfast choice lovely and the food so nicely cooked."

"booked a stay at The Langham to celebrate my birthday, expecting the quintessential five-star excellence this historic institution is known for. Unfortunately, the experience left me more frustrated than pampered, and it certainly didn't live up to the standards of other luxury hotels I’ve frequented in London and abroad. The Culinary Highs and Lows The dining experience was a tale of two extremes. The Highlight: The Langham Burger was truly fantastic—cooked to perfection and arguably the best part of the stay. The Disappointment: Breakfast was a major letdown. While the hash browns and sausages were decent, the bacon was almost inedible—tough, overcooked, and difficult to eat. For a hotel of this caliber, you expect every element of the most important meal of the day to be executed flawlessly. Restless Nights & Service Failures The biggest issue was the lack of sleep. At 3:00 AM on both Wednesday and Thursday, I was awoken by loud noises. In a premium five-star environment, peace and quiet are the bare minimum requirements, yet the disturbance persisted across two nights. The way the management handled the situation only added to the frustration: The Delay: After complaining about the noise, I was offered a different suite. However, the Duty Manager failed to respond for over 30 minutes. The Inconvenience: I eventually had to leave my room, travel down nine floors to reception, and complain in person just to get a resolution. When you are paying for luxury service, you shouldn’t have to hunt down staff in the middle of the night to have your concerns addressed. Final Verdict This was meant to be a special birthday treat, but it ended in disappointment. While the property is beautiful and the burger was a win, the poor breakfast quality, unacceptable noise levels, and sluggish management response times mean The Langham fell well short of its five-star reputation this time."