"We had a fabulous stay at this exceptionally stylish boutique gem. Suhail on reception gave us such a warm, welcoming greeting and truly went above and beyond to make our visit unforgettable. All of the staff were excellent, Beata deserves a shout out too for her friendly and attentive service at breakfast. We will definitely return to this super hotel."

"I booked this hotel as I’m a member of the Doyle Collection and have stayed at The Bristol a few times. This hotel delivered an amazing experience from check in to check out. The staff cannot do enough to help and it comes with a personal touch which has been lost by other big hotel chains. The Marylebone is in an enviable position on a quiet road in Marylebone village but moments away from Oxford Street. The bedroom was really quiet , a well stocked mini-bar and a coffee machine made the room a peaceful getaway from the city. I particularly liked the mini bottle of fresh milk for hot drinks. The bar has bespoke cocktails and the bar manager was really helpful in advising me in which one to choose. I am so pleased I have found this hotel and I will be back."

"Loved the room view! Hospitality was great. Wish bar was open later but there are plenty of options for late night nearby. The 24hr room service was an awesome offering."

"Sharma provided excellent service and was very attentive, friendly, and welcoming.."

"We had a mixed experience with our stay. While the hotel is advertised as 5-star, unfortunately the room itself didn’t feel like a 5-star experience. The furniture and decor felt very dated, there was no full-length mirror, only one bathrobe was provided despite the room being booked for two people, and the TV was positioned facing away from the bed. The air conditioning was also poor as it was located at the opposite end of the room than the bed, which wasn’t ideal for a London heatwave. Also please be aware the hotel is at least a 10 minute walk from any public transport if that’s something you need. The staff were generally friendly and pleasant. However, we had an issue at check-in and were essentially told that we needed to contact the booking agent ourselves to resolve it. We were left to deal with the situation on our own, which wasn’t the level of service we expected. We’re still not entirely sure whether the issue was the hotel’s or the booking agent’s fault, but we felt the hotel could have done more to assist us at the time as it was really stressful. There were also some disappointing issues with the food. At dinner, we found a large hair in one of our meals, which understandably put us off. Breakfast was generally fine, although on one morning we were told that they had already run out of one of the breakfast items by around 9am. Overall, the staff were friendly (particular recognition to the front door staff and restaurant waiters), but the combination of the dated room, lack of attention to detail, food issue and the handling of our check-in problem meant that the experience fell short of what we would expect from a 5-star hotel. Personally we wouldn’t recommend the hotel and wouldn’t return."