"An excellent Match stay. Great hotel in an excellent location. Had a lovely dinner and driven Saturday evening"

"We stayed here for a weekend and it was lovely. The staff are very friendly and polite, the rooms are lovely and the breakfast is great. I would definitely book to stay again."

"Almost perfect. The hotel room was clean, the bedding was excellent, the shower had the best water pressure I have ever had in Europe or the US, and the bath towels were terrific quality. But, the lack of storage shelves/hooks was terrible. The hotel would be perfect, but there was zero storage options. The double room had a great terrace, but no hooks for coats (a much needed item in England!) and no full size closet - so again, where does one hang a coat? And the bathroom which was wonderful otherwise had zero storage space. Not a single shelf for toiletry bags, not a medicine cabinet, not a single drawer. There was space for a nice shelf under the bathroom sink (which had no space on the sink to place necessary basics like a make up bag, a toothbrush and a deodorant). The solution was giving me a giant chair for all my necessary daily items, forcing one of us to crawl over the chair to get to bed. The small rooms wouldn't be an issue if there was one usable drawer (instead, there are two bedside tables, but no where to actually store a medicine pouch or anything). If the designer thought of function, these things would be easily fixed. So this is reason I won't stay there again - it was almost perfect, and can be if someone considers a person's need to hang some items and a place for some toiletry bags that almost all humans travel with. The rest was great."

"The receptionist who booked us in seemed unfriendly from our arrival. She looked at the screen from when we arrived without even looking at us once. She said she would need a Pre-authorization on our credit card for extras. When this happens your card details are held held but not charged BUT this hotel not only debited over £115 immediately for potential extras they also helped themselves to a DISCRETIONARY service charge of 5% - How can you agree that the service was great when you only just arrived? My wife was treating me for my Birthday and was paying for the 2 nights at a costly £975 total. She hadn’t transferred more than this on her card at this time, but her bank app informed her once we paid, she was over £140 overdrawn. That's when we realized they had taken the extra money - not impressive just money grabbing!! I stay many times a year in hotels and I have NEVER been charged on the card for pre-authorization before and the service charge has always been added at the end of the stay. I said to the woman and her Manager that pre-authorization is not the same as taking a deposit but she shrugged her shoulders and he said that these were the rules - both disinterested. I will say I have stayed at this hotel before and thoroughly enjoyed it but never encountered this attitude They definitely won't be having our business again and I will tell my friends not to bother"

"We had a lovely stay. The staff were very friendly and helpful. Food was excellent. Rooms were comfortable."