"Well what can a say the most amazing restaurant I have ever been to we ent for the diner lunch it’s a place that’s always on the list in London we had several courses of heaven each course full of flavours stuff we have never thought of eating it’s amazing be sure to upgrade to the drinks package well worth it compliments the whole food experience so friendly place the gentleman playing the piano what a lovely man definitely can’t wait to go back"

"I do not usually leave a review on tripadvisor, but on this occasion felt compelled to do so. We had afternoon tea booked for 11th August, & were a little apprehensive as the it would be served in a different room to our previous visits. We need not have been concerned. The William Kent room was absolutely breathtaking, very sumptuous with a beautiful ornate ceiling ,& views over Green Park. On arrival I wanted to sit at another table( Mrs.Fussy!) & this was no problem at all. The afternoon tea was wonderful, beautifully served, & the service was truly outstanding. We were made to feel very special,& nothing was too much trouble. All this on one of the hottest days of the year for the exceptional staff. Thank you."

"My friend booked this as a surprise and was brilliant it definitely made our trip special had the most amazing time and would definitely return all the staff were incredible with advice and help where needed food was amazing and the whole stay was perfect thank you"

"We have been loyal patrons of The Ritz for over 15 years. My grandmother and I have celebrated countless special occasions with you, including milestone birthdays, Christmas celebrations, afternoon teas, lunches and dinners. Every visit has been memorable, which is why my grandmother chose The Ritz to celebrate my father’s 60th birthday. He had never visited before, and she was excited to share with him the experience that has meant so much to our family over the years. Unfortunately, this visit fell far below the standard we have always associated with The Ritz, and we have been left deeply disappointed by both the experience itself and the response we subsequently received. Our biggest concern is that we were never informed of the extensive refurbishment works before arriving. Had we been made aware, we would not have chosen to celebrate such an important occasion during this period. The experience was fundamentally different from what had been booked and what we have come to expect over many years. Among the significant changes were: * The iconic main entrance was closed and concealed behind scaffolding, with guests entering via a side entrance. * The main reception, grand staircase and hallways were all inaccessible. * The Rivoli Bar was closed. Whilst drinks were being served elsewhere, this is not the famous Rivoli Bar experience that was advertised or that we intended to book. * The well-known public areas, including the ladies’ powder room and other facilities, were also closed. Instead of the usual atmosphere synonymous with The Ritz, we found ourselves seated in the Garden Bar surrounded by loud drilling and construction noise. It felt little different from any hotel terrace in London, and certainly not the luxurious setting we had expected for such a special family celebration. The service also fell noticeably below previous standards. My grandmother has mobility issues, and because the temporary bar location was much further through the building than usual, it took us considerably longer to reach. We politely asked if our lunch reservation could be delayed by just 15 minutes, yet despite asking the same question three times, we struggled to receive a clear answer. Throughout lunch we felt rushed in a way we have never experienced before at The Ritz. Plates were cleared while we were still eating, requests were forgotten, and the wine service was so inattentive that we ended up pouring our own wine. Whilst the staff were pleasant, the professionalism we have always associated with The Ritz was absent; at one stage members of staff openly spoke about how excited they were to finish work and go home, which felt entirely inappropriate given the setting and occasion. Perhaps the most disappointing aspect has been the response from your Food & Beverage Manager, Emma. My grandmother is currently undergoing chemotherapy and rearranged her treatment appointments so that she could attend this lunch to celebrate her son’s milestone birthday. Given those circumstances, and given our family’s longstanding loyalty to The Ritz, we had hoped for at least some acknowledgement that the experience fell short. Instead, there has been no ownership of either the significant reduction in the guest experience or the failure to communicate the extensive closures before our visit. My grandmother booked drinks in the Rivoli Bar only a couple of weeks before our visit, despite the lunch reservation having been made months earlier. That presented a perfect opportunity to advise her that so many of the hotel’s iconic areas would be unavailable. The lack of transparency is what disappoints us most. It feels as though the decision was made not to inform guests because doing so may have resulted in cancellations. We believe guests should be able to make an informed decision about whether they wish to visit while such extensive refurbishment works are taking place, particularly when those works fundamentally alter the experience for which The Ritz is renowned. It is genuinely upsetting that, after 15 years of wonderful memories, this is the experience that marks the end of what has been a much-loved tradition for our family. We never expected perfection during refurbishment works, but we did expect honesty, transparency and the exceptional standard of hospitality that has always set The Ritz apart. Sadly, on this occasion, we received none of those things."

"Awful minimum spend no communication got asked to leave after been to this hotel for over 30 years for rivoli bar, restaurant and many other functions. It was my daughter’s 21st and they wouldn’t serve us unless we spent £150 and when I said why didn’t you tell us this on the way in they said oh it’s rude to guests but you think it’s ok to do this when you are sitting in the bar and get asked to leave. Never been through this experience before and really incredible that they actually think they are correct. The email apology was pathetic and that the general manager only replies to positive reviews. I would look at the recent reviews and you will see exactly what I’m talking about best to find another place. Ritz hotel you have lost our business and most thing at the moment that none of you actually care."