"Eunice served us and she was fantastic throughout the afternoon tea service. We really enjoyed the sandwiches and appreciated you can pick and choose what you prefer. Really liked scones with jam and cream I did feel the sweet options let the afternoon tea down. The Choux pastry was especially dry as if it was from the day before and not fresh on the day."

"Extremely disappointed would not stay again . Stayed for a special birthday and was extremely let down by staff. Someone had clearly also been in our room and left a receipt on the floor as evidence 🙄no turn down service as requested and no where near a 5* experience. Breakfast was good but left waiting for over half an hour. Should of got the train home and not bothered. Tried contacting to complain and no response. Staff at check in and out lovely but that was the only plus side."

"Hotel Gotham used to be our place of choice to stay in Manchester du to its great location, however our recent stay definitely didn't live up to previous high standards that had been set. The doormen were extremely helpful like always, took our car for valet parking and had it ready and waiting when we asked before departure - couldn't fault. Check in was quick and easy but do note the hotel takes an additional £100 at check in as a hold. This seems to be the norm now in most places. The rooms had not changed but were exceedingly hot even with air conditioning. There was also no bar menu for prices in our room. We went for drinks in the rooftop bar and the service was appalling...we found a table which hadn't been cleared so sat down as it was the only one available - the table still hadn't been cleared of the previous drinks until we left over an hour later! Table service was non existent, so we fetched our own drinks which were not quick. A 12.5% SERVICE CHARGE HAD BEEN ADDED TO ALL DRINKS BILLS... Im more than happy to tip where I think it's due. However, in this case it certainly wasn't due. You were not informed of this added charge and just handed the card machine to pay at the bar. Customers should always be informed of this and should be given option to remove it they see fit. I'm still a fir believer, as many are that tips should be awarded when you see fit...Not just as standard. Hot breakfast was mediocre but the continental section was nice. The hotel has also not refunded the £100 to our card and deducted car parking from the wrong room of our party even though it had not been put on either bill. Unfortunately, from previous stay it has really gone down hill and we will be looking for somewhere new to stay in future."

"This was our first stay at the Gotham and we have a very mixed view of our stay! My partner had ordered Prosecco in the room and disappointingly this was not there when we arrived. We booked the inner sanctum suite which we felt let down by. It was smaller than we expected and the wonderwall was broken and had a burnt image on the screen so you could barely see the image that was supposed to be on it. Looking at reviews this was flagged 5 months ago and still isn’t fixed. Room amenities poor considering this room cost £420 a night - there were 2 tea bags, one can of water and no communication as to what was complimentary- not even a basic price list for the mini bar. The water situation however was resolved quickly by reception staff. Afternoon tea was nice, but expensive and the rooftop bar certainly redeemed some of the earlier disappointment that we felt. The hotel had been told it was my birthday yet this was not acknowledged at any point. Can’t comment on breakfast as we didn’t have it. Location excellent perfect for shops and nightlife. Watch out for service charges - every bottle of wine we had included a service charge! on checkout we were just ‘told’ what we owed and had to ask to see a breakdown on our bill. We asked for the service charge to them be removed! Felt really underhanded. Compared to the midland and Edwardian this hotel is nowhere near a 5 star!"

"First time here and wasn’t blown away , hotel is in ideal location , rooms are nice my biggest problem was noise could here outside and people in other rooms and in corridors so I didn’t Sleep great , cocktails in roof top bar were nice but noticed on checkout they hadn’t taken service charge off like we asked them , overall nice hotel its quirky"