"Quite frankly this is the worst hotel I have ever stayed at in my entire life. Makes Fawlty Towers look organised and well-run. I'll start with the positives: the room was quite nice. Now onto the negatives. The man who checked me in was the worst example of customer service I have ever experienced. He demanded I pay him £100 as a deposit. When I questioned why, he said it was in the terms and conditions and every hotel in Manchester does this. I said I had stayed in many hotels in Manchester and this was the first deposit ai was asked to pay. He was rude from the start and I almost left on the spot. But after a long journey I decided to stay. Big mistake. The sink was broken. The WiFi didn't work. Everytime someone used the toilet and the shower on the floors above the noise from the water pipes was like a hurricane. I asked for a quiet room and was put next to reception, hearing every person come and go all night. The area is noisy and the building opposite is derelict. They ask you to order breakfast the night before and also specify a time. I asked for 830am. At 8am the phone rang to say they had run our of eggs (well go and buy some from the shop across the street). I was offered a banana and a stale, cold pain au chocolate instead. They brought it 2 minutes later when I was in the shower, so 30 minutes early. What's the point of asking what time you want breakfast just to ignore it? Barely got a wink of sleep, and thought a shower would wake me up. The water dribbled out of the shower and wouldn't wash a mouse. No tea and coffee in the room; when I checked out they said I could have asked for some, but Basil Fawlty forgot to tell me that as he demanded I pay him £100. There's an information sheet in the room that states if you jave a problem, ask for the "duty manager". I asked twice and both times was told there was no manager. There are so many better hotels in Manchester. Don't fall for the glossy photos. Avoid this hotel at all costs."

"They were fantastic Well setup room. Fab location From reception to checkout everyone was great We will be back Thanks Mike"

"We had such a lovely stay. This hotel is very special and the staff are so attentive. It helped make our son's graduation extra special."

"Great experience in a truly boutique hotel. Beds are comfortable and the decor is fantastic."

"Very tentative staff, perfect location, the building had character, one of the most relaxing hotel stays I’ve had will recommend"