"Such a shame that Lucknam Park is no longer the treat that it has always been for us in the past. No longer are they able to provide the impeccable service which should be a given at this price point. They are not even able to get the basics right, that even the most humble hotel or bed and breakfast manages day in day out. We had breakfast three times in the Walled Garden restaurant and they were not ready for the breakfast service once at the appointed time. Three times we had to wait outside a locked door. Once we were finally let in they were still not ready until a good 30 minutes past the advertised time. The floor had not been adequately cleaned for some considerable time, with the same food debris still there day after day. One of the breakfast bowls still had the remains of a previous meal baked onto the inside of the dish. We only ate lunch there once and they failed to deliver two items from our small order. Even though Scarlett, the surly waitress, had repeated the order twice. The spa was not as disappointing. However, even here they managed to miss a half filled beer glass from the night before, that was still there at the end of the following day. Likewise, they had someone cleaning the pool when the facility was open, rather than when it was closed. Bizarrely he was in the pool and holding his breath under water using a handheld scrubbing brush, a very ineffective and slow process. They also completely failed to remove the piece of chewing gum that was adjacent to the hydrotherapy pool for the duration of the four days that we used the facility. There were also pebbles on the pool floor, knocked in by children, as they did not enforce their no jumping and no diving rules. The bread for the sandwiches in the champagne afternoon tea was hard around the edges, they had clearly been left out too long before they were served. At £68 per person, one would imagine they could at least deliver fresh sandwiches, most corner shops can manage that. We have never been disappointed in a restaurant with a Michelin Star before, Hywel Jones, has been the first to achieve this accolade. We opted for the £185 seasonal tasting menu, which got off to a good start, before it stalled, not to be redeemed. We had to wait a record breaking 44 minutes between two of the appetisers. This would have been even longer if we had not finally brought it to their attention after waiting patiently for 30 minutes. On check-out feedback on the appalling service was met with complete indifference, rather than concern. When we asked for the service charge to be removed from all but the wine flight (which we increased to 20%, as the young sommelier Ashton was the only redeeming example of good service) the receptionist was not surprised. Apparently 50% of guests ask for it to be removed, that says it all, we usually increase it to 20%, we have never withheld it before. We asked for our comments to be passed onto David Griffin the General Manager and the Duty Manager did know her stuff and he did follow-up with an apology. No offer of any sort of compensation, but acknowledgment that his staff did need more training! Such a shame as we had been so looking forward to going back. Finally, there is no air conditioning in the rooms, not ideal this summer."

"What an amazing hotel and setting! The staff were very generous and kind.. particularly Paul, who endured our children’s endless questions and transported us to and from the fantastic Hideaway children’s play area."

"Do you want a first class experience then here is the place saying no more"

"Very tranquol nice gardens to walk in i left my electronics in my room i felt a weight lift Try it if you dare"

"The room I stayed in was spotless, classy and with a stunning view, the pool left me in awe, and when I came out to my children, they were having the time of their life with one of their entertainers, Dave. He made my youngest a balloon animal which he still won’t let go of, so overall, a perfect weekend getaway for the whole family."