"It was an absolute pleasure staying at U14. The room was lovely, with a comfy 2 seater sofa, aswell as the usual desk and chair. A decent sized wardrobe. A small fridge that didn’t hum! Kettle and tea making items. A good Walk-in Shower. Big screen TV. Spotlessly clean. Some clever Finnish lighting technology. The only thing missing were a couple of drawers or so. The staff were friendly, professional and obliging. From Reception, to Restaurant and to Cleaning Staff. Excellent service throughout. Breakfast was served in their Version Restaurant. Even when busy, seating was to be found. Plenty of small 2 person tables so that you did not have to share with anyone, and flexibility to combine them to form larger family tables. The restaurant is closed Sunday nights, but there are other nearby ones open. The Breakfast Buffet offered a wide range of dishes and drinks. I stayed for two weeks and was able to combine dishes to provide a different yummy experience every day. The hotel location is near the Harbourside, walking distance to all the Ferries. Tram Line 2 is a couple of minutes walk away. About 5 – 8 minutes walk away is The Esplanadi, a nice benched promenade with a small open air theatre, kiosks, a restaurant, and nice boutique shops, cafés and restaurants bordering it. Absolutely, highly recommended, I would not think of staying anywhere else."

"Nice hotel, very nice check in and out. Good location. Great breakfast with very nice staff. Rooms are spacious and very clean. The hotel is walking distance to the market where the ferry to the Suomenlinna Fortress/island is taken and also walking distance to main attractions. All in all, if the price is right, this hotel is a good one."

"I just checked out of the hotel and the experience has been out of this world. I have seen my fair share of hotels (bonvoy titanium), the U14 in Helsinki beats them all. Superb rooms, the best bed I ever slept in ,incredible breakfast (I will never forget the delicious smell meeting me while walking down the stairs to the breakfast restaurant). However, the most valuable asset is the staff... from start to finish, lobby to restaurant to bar (tommas), sooooo friendly and helpful, Thank you for making this a truly memorable stay."

"I loved everything about this hotel, from the wonderfully friendly staff, to the spotlessly clean room, to the oh-so-comfortable bed and linens, to the design and decor. We were able to use the sauna a couple of times, it was the perfect way to end a busy day of touring around gorgeous Helsinki! The restaurant is well staffed with friendly servers, another plus!"

"The rooms are visually appealing and well designed, but signs of wear and insufficient maintenance are clearly visible. The corridor and room walls were covered with long scuff marks, and in our room there were even areas where the paint was missing. This noticeably detracts from the impression of a hotel in this category. We were also surprised to learn upon arrival that breakfast was not included in our reservation. Although the matter was resolved with the front desk, the information was not passed on to the breakfast service. The following morning, the restaurant staff made it clear that we were not entitled to breakfast, which left us feeling uncomfortable and unwelcome. At €37 per person, the breakfast was a major disappointment and far below expectations. Coffee was available only from a machine and was of poor quality, the porridge was cold, and the pre-cut vegetables and fruit appeared dried out and not freshly prepared. The buffet selection and presentation did not reflect the standards one would expect from a highly rated hotel. In addition, tables were not cleared proactively, and we had to move to another table to have space to eat. Overall, the breakfast service seemed poorly coordinated, and there was no clear attention to quality or guest experience. We hope this feedback helps improve both maintenance and service standards going forward"