"I feel like once is enough to spend money on here… Arrived by car with services parking seem not really professional… 2times said about parking valet services prices so?!?… Arriving hall and checking desk is look nice fine but feel like box!! Very small area am not sure how pack it can be if have some customers came many same time! It might like so pack here… Greeting, warm welcome not really feel that from this level of hotel it should be feel like “really feel welcome” After check in we book room with spa facilities. Room 1404 on weekend. Room was very nice but the roof also very low maybe cause it like roof floor but it not feel like free space it feel like “tight” toilet was nice, spa amenities was a bit so standard nothing else than just shampoo and conditioner!!! But sauna was so good inside there that the main reason that i book this 500 a night!!! My bed was some dirty dried 2 spot on my bed sheet (i tried to smell it and smell like “dried sh*t”) but bed quality pillow blanket was so good, so i went to tell reception and just got the word “sorry with that” and nothing really mean that they really say apologise like “one cookie and pain water” as many lux hotel say sorry to customer , (i am holding diamond and my friend who book is gold) so we gave 0points for this services. TV and relaxing area was so small. Sofa was really basic quality but tv remote by ipad was great option easy to used Many facilities was not useful and fit in the room etc lamp higher than the roof so u cant move it around if u wanna watch movie from bed! So many small details that they still services same as hilton hotel standard not WA level! Bar was ok not that big and also pack! No lounge BREAKFAST!!! This is the most horrible part of hotel! I have no idea why no one here talk about that!!! Since i travel lot and stay so many hotel 1star to classy hotel!!! I can say this WD is the most unforgettable breakfast in my life!!! (In the bad with super negative area) walk to the breakfast and u will see one small box size of room for whole building breakfast! As i eat rice breads selection was super 100% very poor… i never seen any 3-5star hotel have something like this… foods selections was horrible… i cant explain like anywords about this mostly like desserts and fruits…no drinks section that u can take urself only order by staff and take time and also busy! Manu was ok but also have paid food in free dining area! I really cant describes about this breakfast that u need to experiences yourself then u will know about the words i try to say! It really super lower than standard expected!!! Location was not really good yo walk to city in winter but summer would be ok to walk! Not really in biz area or centre but not that far to walk around. Overall Hotel prices with WA brand was a bit ok Staff was ok Room was nice almost great just need more open air space about the relaxing space Spa facilities was good Breakfast was horrible staff was not really friendly if u order 2times in the row bc u cant find in the bar onlything u can do is order by staff and they will made un uncomfortable for services only one table Location was ok Bar was ok Hotel atmosphere was nice PS, we got fire alam warning about 21-22 night time and we run out from the room but the most important thing is “emergency door” not open!!! How come?!? And nothing happen and no more information after alam and we got information from other couple who already run down and got information from down lobby that “nothing happen” that is untill now i still dont know what happen! No any sorry text for customers under the door after that happens!!! But why the emergency door not unlock?!? I want to know!!! So mostly for me once is enough!!! I try to stay in lux- 4-5star place for my birth day so this is the one in top bad list for me!!! Im not sure about other opinion but this the one i got while i stay!!! 1404 14-15.03.2026 Was my last stay here"

"Amazing hotel experience. Every detail was perfect. From reception to the concierge to the bartender to the staff, you could tell they were well trained and could not have been nicer and more attentive. Hotel is beautifully renovated but keeps the old world charm. Just a very short walk away from the main esplanade area. Really would not change a thing about our experience."

"Cannot say enough about this hotel. Staff & facility was “World Class” and this is one hotel you must stay at!! My favorite European Hotel Without a doubt!! Cannot wait to return."

"Really poor hotel experience. Five star hotel went to the sauna for 15 minutes and was charged 55 euro for using the sauna. You're either a 5 star experience or a Ryanair budget chain experience - you can't be both. Just not used to cheap (but expensive) measure in 5 star hotels."

"The SPA itself is beautiful. We loved the saunas and the ice-cold plunge pool - such a cool experience. We left the wet area feeling amazing and totally relaxed. We thought, "You know what would be perfect right now? A glass of champagne to top this off." So we headed to the spa lounge, all smiles and still in that post-sauna glow. Here’s where things went sideways. A guy at the Spa bar was deep in what looked like a personal catch-up with another guest. No big deal at first, we’re patient. But minutes ticked by, and it became clear he wasn't just taking a moment. So we were just sitting there, waiting to be noticed. At that point, our champagne mood had totally fizzled and we just ordered some tea. For a luxury hotel, that kind of service just doesn’t cut it. You expect the staff to be attentive to all the guests, not just one. Everything else about our stay was genuinely fantastic and that one experience just stuck with us in a not-so-great way."