"My husband and I stayed here as part of a trip to France to celebrate our wedding anniversary. I spent hours trying to decide where to stay in the Loire Valley, ended up at Fleur de Loire and couldn't have been more pleased with that decision. The concierge team was extremely helpful, both before our arrival (corresponding by email) and during our stay. The hotel itself is in a very convenient location, a short walk to many restaurants and bakeries, and a short drive to several chateaus and wineries. The hotel and our room both were very clean and comfortable, and we enjoyed sitting out on the hotel terrace with a bottle of wine one afternoon (try the cheese plate and the charcuterie from the bar-- so good). One of the managers introduced herself to us upon check-in and went out of her way to approach us whenever she saw us around to ensure that our stay was going well. It is clear that the staff take a lot of pride in providing warm and friendly service, and we wish we could have stayed here longer. Highly recommend!"

"We arrived to the hotel at 10:45 am after an overnight flight from the US to Paris, and car service to Blois. The official check in time at this Relais & Chateaux property is 4 pm. The week prior to our arrival, we were sent a pre-arrival questionnaire form asking for our expected arrival time. We indicated an 11 am expected arrival time - and received a written response in reply which stated “We duly noted the approximate time of your arrival before 4 p.m. and would like to inform you that all our rooms are guaranteed from 4 p.m. All our team will do their utmost to prepare your room as early as possible.” Upon check in this morning at 10:45, we were told that the room was not ready - as expected. We went to explore the town of Blois and had lunch. We returned to the hotel at 2:15 and were told that our room was still not ready, but another room in the same category (Terrace Superior Room) was ready - with a charge of €50 to check in to it (Room #1) 1 hour and 45 minutes earlier than 4:00 pm. Because we are exhausted from the day of travel, we accepted this silly charge to get some rest. Once we arrived to the room, we noticed lots of ants on the floor and on the bedside table. We contacted the front desk. There was no apology or compassion or concern expressed. But someone from housekeeping came to vacuum the ants. We have stayed in many Relais & Chateau properties in the past and have never before had this type of disappointing experience - from both a customer service and cleanliness perspective. It is a shockingly bad start to our stay here."