"A lovely eperience! The hotel is beautiful and staff are very helpful and pleasant, especially good with suggestions of where to eat or directions. Perfectly situated as well! Rooms are very well appointed and very comfortable."

"As an IHG member, from another hotel somewhere and sometime, I was a bit surprised by some of our experiences at the hotel. It’s a lovely building with a beautiful location and very nice rooms (based on the one we had). Our problems started when we arrived from our river cruise before 10am and were told, not surprisingly, our room wasn’t ready. What we were told was that it would be ready by 3pm and they would ring if it was ready beforehand. Our luggage was kept aside in the foyer area. We were back in the area around 1pm and popped into the hotel to see if the room was ready. It wasn’t as housekeeping hadn’t attended to it at that stage, 3 hours after we had arrived. At 2.15 am we were very weary and popped back to check on the room situation. Housekeeping still hadn’t got there so we popped out for a short stroll to cool down. Our luggage was still sitting in the foyer. At 2.45pm we popped back and asked again. Room still not ready so reception rang housekeeping who said 15minutes at the latest (i.e 3pm). We sat in a very small waiting area where there was a fresh drink container. I tried for a drink but it was empty. At 3.10pm I asked again about our room - 10 minutes after the absolute maximum time it would be ready. Not ready but would ring housekeeping! A few minutes later we got our keycards. Almost 5.5hours after we arrived. I’m glad I’m an IHG member! So, we went to our room and waited 15 minutes for our luggage. Nothing so my wife went down to get our carry-on bags and caused chaos because that was the job of staff to deliver bags. I suspect we would still be waiting for them a day later if she hadn’t gone down. But that’s not all. The guy who brought the bags noticed we needed a second suitcase stand and said, I believe, he would ask housekeeping to deliver one. Thirty hours later and were still waiting. Breakfast in the brasserie was nice but for some reason the young staff members on duty didn’t seem to see our used dishes and fruit juice glasses so they piled up on our table. Collected just as we were about to leave. We had just arrived from a river cruise where staff service was impeccable. Much different from our experience in the Intercontinental. An exception was a bald headed guy serving in the bar. He was very friendly and, even better, helpful. And proactive."