"Superb accommodation with a super little outdoor pool - ideal for sun bathing and refreshing after some time in the wonderful old city of Bordeaux. The team at the hotel were genuinely charming and helpful. Unfortunately, devastating wildfires happened outside the city towards the end of our stay. So it was a worrying time for everyone. The hotel team were amazing even though I am sure they had personal concerns for friends and family embroiled in the devastation. To all our friends at the hotel, we send you our heartfelt thanks and fervent hopes that you and your loved ones emerge both safe and whole from this difficult time. Thank you."

"We absolutely loved our stay at this hotel in Bordeaux. There was no request too large or small for this amazing staff. Everyone was just delightful. The room was truly lovely in a very European style, with a large and super comfy bed, and we enjoyed the pool, wonderful breakfast, and hotel facilities. We did not have the opportunity to use the spa. Note that the hotel is about a 10 to 15 minute walk from the center. It’s a pleasant walk which we did several times, but when we were tired, it was very easy to get a reasonably priced Uber using our US Uber app. Highly recommend!"

"A sharper TripAdvisor version: We travel frequently and have stayed at a number of five-star hotels in the Bordeaux region. While this hotel clearly makes an effort, it is not operating at a genuine five-star level. In our view, it is closer to a four-star property. The main issue was the service. Staff were polite, but the level of attentiveness, professionalism and problem-solving was simply not what one would expect from a luxury hotel. Even upon arrival, there was no bellboy or assistance with luggage at reception. The swimming pool was full of green algae and effectively unusable during our stay. When we raised this with staff, they seemed unaware of the issue and made little effort to address it. Frankly, I felt sorry for the guests who chose to swim in it. The rooftop restaurant was another disappointment. The food selection was limited, the quality was average, and the service fell well below expectations for a hotel positioning itself in the five-star category. Overall, this hotel has potential, but significant improvements are needed in service standards, maintenance and food & beverage quality before it can justify a five-star rating."