"I rarely write negative reviews, but my experience at this hotel was completely unacceptable. During my stay, my luxury Hermès sandals disappeared directly from my room. While a theft inside a room is alarming enough, the management’s reaction was even worse. They displayed total indifference and lack of accountability. No genuine investigation was conducted, no security footage was reviewed with care, and the staff simply washed their hands of the situation. When you stay at a hotel of this tier, you expect a basic level of safety and integrity. Instead, I was left dealing with stolen property and an unhelpful management team that didn't care at all. If you value your belongings, safety, and personal security, do not stay here. Choose a hotel that actually values its guests and takes room security seriously."

"وصلنا للفندق حوالي الساعة 6 المساء بعد 6 ساعات سياقة، وفوجئنا بأنهم قالوا لنا إنهم باعوا غرفتنا بالخطأ إلى أشخاص آخرين، ووعدونا بأن يعطونا غرفة أفضل من اللي إحنا حاجزينها بالأصل. لما دخلنا الغرفة انصدمنا تمامًا. دفعنا تقريبًا **10,000 يورو** مقابل **7 ليالٍ**، والغرفة كانت أقل من **25 متر مربع**، بدون بلكونة، وما بيها حتى مساحة كافية للمشي. طاقم الفندق كان غير محترم، وبالأخص الموظفة الفرنسية الكبيرة بالعمر في الاستقبال، اللي كل تبريرها كان: **"هذا خطأ بشري."** إحنا حاجزين من قبل **شهر ونص**، وهذا الشي غير مقبول أبدًا. بعدها نقلونا لغرفة أكبر بشوي، موجودة مباشرة جنب الأولى، رغم إنها كانت تقول إن الفندق كله محجوز بالكامل! لازم تدفع فلوس إضافية حتى على الواي فاي، و**75 يورو باليوم** للموقف، وحتى الفطور ما كان مشمول بالسعر. الأسوأ من هذا كله، إنهم يستخدمون نفس المقالي وأدوات الطبخ الخاصة بلحم الخنزير بمحطة الأومليت، رغم إن الفندق يستقبل عدد كبير من الضيوف المسلمين. هذا يدل على عدم الاهتمام واحترام ضيوفهم. الفندق نفسه قديم ومتهالك، وواحد من المصعدين كان عطلان، وهذا سبب انتظار طويل جدًا كل مرة. إحنا طلعنا من الفندق بعد **24 ساعة فقط**، وما حصلنا ولا يورو واحد تعويض، ولا أي خصم من المبلغ اللي دفعناه واللي يقارب **10,000 يورو**. وحتى اعتذار حقيقي أو ابتسامة بسيطة ما شفناها من الموظفة الكبيرة اللي كانت بالاستقبال. **أبدًا ما أنصح بهذا الفندق. ابتعدوا عنه تمامًا!** We arrived at the hotel at around 6:00 PM after a 6-hour drive, only to be told that they had accidentally sold our room to someone else. They apologized and promised to upgrade us to an even better room than the one we had originally booked. When the room was finally ready, we were completely shocked. We had paid nearly **€10,000 for a 7-night stay**, yet the room was **under 25 square meters**, had **no balcony**, and barely had enough space to walk around. The staff were rude, especially the older French woman at the reception, whose only explanation was, **"human error."** We had booked this stay **1.5 months in advance**, so this excuse was simply unacceptable. They eventually moved us to another room that was only a few square meters larger and located right next door—even though she had insisted the hotel was completely sold out. On top of that, guests have to **pay for Wi-Fi**, **€75 per day for parking**, and **breakfast wasn't even included**. To make matters worse, the omelet station uses the same pans and utensils for pork products despite the large number of Muslim guests staying at the hotel. This shows a complete lack of consideration for their guests. The hotel itself is outdated and poorly maintained. One of the elevators was out of service throughout our stay, resulting in long waiting times. We checked out after just **24 hours** and were offered **no refund, no discount, and no compensation whatsoever** for the nearly **€10,000** we had paid. We didn't even receive a genuine apology or a smile from the older lady at the front desk. **I absolutely cannot recommend this hotel. Save yourself the disappointment and stay far away.**"

"Beautiful hotel. Expensive but well worth it with beautifully appointed rooms and fantastic staff. Great location. Beach and pier are lovely. Ciro’s restaurant is excellent."

"We paid €1,600 per night expecting the level of service and experience that comes with a true 5-star luxury hotel. Unfortunately, this was one of the most disappointing luxury hotel experiences we have ever had. Upon arrival, we were informed that the hotel’s private beach was closed due to an annual lions club event. This information was never communicated before our arrival, despite the fact that access to the beach is one of the main reasons people book this hotel. Had we known, we simply would have chosen another property. When we explained that this was unacceptable, the reception and concierge assured us they would arrange transportation and beach access at another luxury beach club the following day. We accepted this solution. The next morning, the new concierge team knew absolutely nothing about the arrangement. No handover had been made between shifts. After wasting more of our time, they informed us that all luxury beach clubs were fully booked and instead sent us to a very basic public beach area that was completely incomparable to what we had paid for. Instead of a luxury beach experience, we ended up at a crowded beach where people were selling donuts, jewelry and souvenirs between the sunbeds, guests were bringing their own towels because towel rental costs €8, and the facilities were nowhere near the standards of a luxury hotel. The umbrella was tiny, there was almost no shade, and my partner ended up with painful sunburn because of it. After returning, we contacted Guest Relations expecting a professional resolution. Instead, we were offered a fruit plate or a bottle of champagne, as if that could compensate for completely failing to deliver the experience we paid thousands of euros for. Eventually, even that disappeared, and all we received was an apology. A luxury hotel is not defined by marble floors or expensive room rates. It is defined by service, communication and the ability to solve problems. This hotel failed on every single one of those points. The most disappointing part was not the beach closure itself—it was the complete lack of professionalism, poor communication between staff, broken promises, and management’s refusal to take responsibility in any meaningful way. Charging €1,600 per night while failing to provide the core experience guests are paying for is simply unacceptable. We checked out early because we completely lost confidence in the hotel. There are many luxury hotels on the French Riviera that truly understand what 5-star hospitality means. Sadly, this is not one of them. We will never return and cannot recommend this hotel to anyone expecting genuine luxury service."