"Absolute rubbish!! Arrived with friends today for a 5-night treat at Royal Champagne hotel - we were told it was best hotel in region. Day 1 - arrival was great, room was lovely, facilities were also good. However we had pre-booked ‘casual’ dining option in restaurant only to be sat next to ignorant woman who was constantly speaking on FaceTime & playing social media videos loudly. We couldn’t have a conversation around our table & it was a horrible experience. I complained to managers TWICE during our starter course, serving staff advised me they had also been informed it was an issue & we’re monitoring the situation. THEN my husband complained for the 3rd time just before our main courses were served …. Then a female manager offered to move us to another table half way through our main course. Argh NOOOOOOOO … why were we being moved? - especially as we were half way through physically eating our €600 dinner!!!! At the end of the meal, as we were paying our bill, a male Manger apologized and said - & I quote “sorry for the disturbance but there was NOTHING we could do” …. ARE YOU KIDDING ME???? Sitting in the best hotel in Champagne region, eating a €600 meal & theres “NOTHING” you can do??? How bout being firm on what ‘IS’ and ‘ISNT’ acceptable in a public space within your establishment. I’m so angry I just want to checkout & go to a better hotel where the staff actually care about real customers. So in summary - if you want the glossy postcard FAKE champagne region experience stay here. If you want a classy French experience go somewhere else. This hotel is just marketing for social media climbers & not real people who value class, sophistication & a genuine experience."

"A really lovely hotel. Very well appointed, helpful and attentive but professional staff, food good, great spa. Highly recommended,"

"We stayed here for two nights on a driving tour of France. It’s a beautiful hotel with stunning views of the vineyards. The staff are excellent - very friendly, professional and with excellent English. We had a lovely room and enjoyed the spa and excellent dining options. It is expensive but you get what you pay for and we would definitely return."

"We stayed at the Royal Champagne Hotel & Spa as part of our France trip. When we arrived, we were greeted very warmly by Julie who took care of us very lovely. The suite was wonderful. We had a large bedroom and living area and a great bathroom. It was comfortably furnished. Especially the bed was very cozy. The view of the vineyards was fantastic. The breakfast was excellent. They offer a wide selection of delicious dishes. We want to highlight the fantastic spa. You can relax on the lounge chairs by the large pool area. Royal Champagne offers a wide selection of wellness treatments. We visited champagne cellars in Reims and Éperney and took part in champagne tastings. We highly recommend a stay at the Royal Champagne Hotel & Spa!"