"A sophisticated, bucolic hotel where attention to detail and friendly hospitality make one feel at home. The rooms are indeed different and spread around the property. We requested rooms with no steps and were accommodated. Excellent bed quality (though the pillows may need improvement) and spotlessly clean. The food was absolutely fantastic—from the sumptuous buffet to the lunches and dinners at the Auberge and up to the pinnacle of the Michelin rated Favori we cannot but rave about it all. The personnel was uniformly kind and attentive. The entire place felt peaceful and the myriad small details (from boardgames and galoshes in the castle) greatly contributed to the feeling of a luxurious vacation. We would return here in a heartbeat. A small note for older travelers: the showers felt a bit slippery and the gorgeous tubs may require extra care to get in and out without assistance. My elderly mom asked me to assist her and I am glad she did. A proper seat in the shower (rather than a rickety stool) would not have gone amiss and a handle to hold on to would have been appreciated."

"Be aware American customers !!! when booking a type of room you won’t really know where you will end up getting … there are multiple choices on property but it’s impossible to know which room you will get either inside the castle or one of the “ contemporary rooms “ … this property’s policy is very confusing and putting the burden on the customer on having us to call the property to find out which room you will end up getting is appalling ! It’s up to them to decide to narrow down what room or suite will be available when you show up either at the castle or in one of the contemporary room …"