"Let me start where credit is due: the staff is genuinely warm and goes out of its way. Breakfast is phenomenal – easily among the best I've had at this price point. The location is excellent, the renovation tasteful. These people deserve better management. Now for the rest. Paint fumes on an occupied floor. Half the floor was being repainted while guests were sleeping there. The smell was not a minor inconvenience – it was nauseating. Eyes watering, eyes burning, the kind of air quality that makes you look for a window or, frankly, a gas mask. I have stayed in Ibis properties that would not pull this. A budget chain understands that you do not expose paying guests to solvent fumes overnight. Apparently, the concept of a "Leading Hotel of the World" does not extend to that particular standard. At €400 per night, one expects not to feel like an uninvited guest on a construction site. Air conditioning: the art of not following through. The unit would not cool below 22°C. I reported it. A technician came, checked everything, left – and nothing changed. I reported it again. Nothing. No room change was offered, though I asked for it. No lightweight summer duvet was offered. The matter was simply dropped. Mistakes happen in any hotel; what defines a property is how it responds when a guest flags a problem. Here, the answer was: it doesn't. The sauna: a checklist item, not an amenity. Charged separately at €25. No towels provided. The smell was unpleasant. A bracket was loose enough to make one genuinely consider the structural implications of sitting down. Operating hours until 7pm – useful for guests who check in at 3pm and have no evening plans, presumably. The steam room did not reach a meaningful temperature. This is not a wellness facility; it is the idea of one. I will spare the smaller details. The bottom line: none of what is described above is acceptable at any price point. Exposing guests to paint fumes overnight is not a premium-versus-budget question — it is a question of basic duty of care. Reporting a fault, watching a technician leave without fixing it, and then being ignored on the follow-up: that is not bad luck, that is a management culture. This hotel charges for excellence and delivers indifference. The staff deserves better. So do the guests."

"Recommended by my fellow traveller who had stayed before and very happy we chose this hotel. Very understated and classy and nothing was too much trouble for any of the staff. When I reported a fault it was fixed within minutes! We didn’t eat in the hotel other than breakfast which was a delicious and extensive choice of continental and cooked breakfasts; and a couple of cheeky cocktails one evening in the bar with views overlooking the old town. The central location was in the middle of a number of designer shops and we walked everywhere. Felt safe as two women walking back at night! Would definitely recommend a stay here!"

"Visited for 3 nights with wife and daughter! Excellent location and terrific views of the Mediterranean! Outstanding service. This was made even special at the rooftop restaurant by Elina who is exceptional. Smiling and very personalised attention to detail. Exceptionally capable and well versed with multiple cultures!"

"Elina was a lovely host and made sure we had everything we needed during breakfast."