"Absolutely flawless stay. Everything was perfect and frictionless. They've thought of every detail, and the breakfast is possibly the best in Paris. We'll be back!"

"I rarely post reviews because I’m just too busy. But once in a while, an experience compels me. I’m fortunate to have traveled all over the world for the past 40 years and experienced some of the best luxury hotels. My experience at the Crillon deserves recognition. To a certain extent, luxury hospitality has lost its soul due to too much focus on bricks and mortar and programming. However, at its essence, hospitality is about service and experience, and that can only be delivered by people, and that’s where the team stands out at the Crillon. Of course, that has to start at the top, and at the Crillon, it starts with Mr. Vincent Billiard, the Managing Director. Mr. Billiard is omnipresent, whether in the lobby or at Jardin D’Hiver for breakfast, greeting guests and ensuring their every need is attended to. I’m reminded of the old adage that there’s only one chance to make a first impression, and on arrival, Michael, who manages the hotel’s entrance, certainly deserves mention. He remembered us from our prior visit, and not only did he greet us by name and with a big smile every time we departed or returned, but he also took the time to know where we were having dinner and arranged for transportation. Breakfast every morning was wonderful, with Amal and Joanna always greeting us with a big welcome and smile and remembering every special request. There was nothing the butler team couldn’t accommodate. Housekeeping was impeccable and always on time. And drinks at Les Ambassadeurs, with its incredible ambiance enhanced by Henry, the head bartender, who passionately describes the specialty cocktails and is eager to accommodate any request. Finally, the concierge team, headed by Pierre, is by far the best and most accommodating of any hotel I’ve stayed at. There is absolutely nothing they can’t and won’t do, and again, always with a big smile. My wife had purchased something at Hermes that was supposed to be delivered to the hotel late Saturday, and we were departing Sunday morning. As chance would have it, it did not arrive. We went down to the concierge desk. Pierre called the boutique and, of course, got transferred from person to person. After about 15 minutes, he said, " This is silly. I’ll just have to go over there myself. He calmly and assertively went to the store and, of course, came back with the package. My wife and I have been visiting Paris for almost 40 years. We’ve stayed at almost all of the five-star Palace Hotels. In fact, we stayed at the Ritz for almost 20 years. A few years ago, I told my wife I didn’t understand how we’ve been coming here for so many years and that nobody knows who we are, nobody acknowledges us, and whenever there’s a problem, we don’t feel like they’re trying hard to please us. Do they understand what hospitality is all about? Why not try another Hotel? It was almost as if somebody had whispered into Mr. Billiard’s ear my comments. We truly have found our new home in Paris and look forward to coming back for many years."