"Our 60 square meter suite ($1436.11 per day) was personalized for us by the outstanding housekeeping staff. We were able to unpack everything and put everything away. We liked the décor and the furniture was comfortable. Every member of the staff was well-trained and personable; we really had 5-star service. We liked sitting by the fire in the lounge before dinner, although we only once talked to people there. We also liked the shuttle service the hotel provided us that took us to restauants each night. Now for the things we didn’t like: The hotel is not a ski in/ski out property. It was not even “nearly so” at that time of year. The heating was not controlled adequately in the suite—it was too hot even with all of the radiators completely off. To sleep, we had to keep the door to the balcony open and monitor it throughout the night. When it got down to 67° F, we closed the door. Within a couple of hours, it was back to 74° F. We asked the technician to work on it. The light switches turn off the electrical outlets as well, as the lights. At night, our devices did not charge and Alexa did not work. We asked the technician to work on it. The TV stayed on even when the light switches were turned off. So we had the technician plug Alexa into the same wall outlet as the TV. The breakfast buffet was complete but without “made to order eggs”—they would have been an extra charge. However, fried eggs and porridge were not an extra charge. That level of complication was just plain annoying. The hammam in the spa was good. But the spa presented us with annoyances. We needed “special permission” to use the changing room in the spa when we went to use the hammam and the Jacuzzi. (We were told by spa reception that it was only for people who were NOT staying in the hotel and we could not use it.) The next annoyance was the size of the Jacuzzi. It was so small it was hardly big enough for us (and we are small people). Finally, the configuration of our bed was such that there were no bedside tables—only a shelf behind and above the bed. We like to have our clocks visible when we are in bed so we like tables at the bedside. We asked for tables that would work and finally solved the problem with stools—like the ones that were brought for us to use in the shower when we wanted to sit to soap up. We don’t like separate hot and cold water faucets at the sinks. In our shower, there was no bar to hold onto. Okay, with that you have now heard all of our complaints."

"This is a hotel that truly deserves a five star rating. It is perfectly situated next to the mountain, which made it easy accessing skiing every day. The staff were super friendly and very helpful. In the morning, your skis were placed outside and someone grabbed your boots for you. The concierge was extremely helpful and booked a number of our restaurant reservations. The hotel is well decorated and the rooms well appointed. Could not ask for more."

"Absolutely amazing hotel. Wonderful rooms. The service is incredible both in the hotel and the ski shop. I was so impressed. The choice and food in the three restaurants is exquisite. The bar and facilities are superb. All staff are friendly."