"We booked this hotel for 1 night to see Versailles after spending 5 nights in Paris as a trip for my husbands birthday. When we arrived there was no early check-in available so we left our bags to go out exploring. At just before 3pm we were able to check in and the lady at the desk gave us a brief tour and we went to our room 519. The room was a good size with a view of the Versailles grounds which was nice. The bed was softer than most Hilton beds which was a surprise as one thing we do like is how supportive the Hilton standard beds are. The bathroom had a bath and a shower which was lovely, We tried to use the pool etc but we went to find the sauna was closed even though they had said nothing at check-in and the pool was packed. We gave up and got ready for the evening. The bar was a nightmare. They had barely enough to cover the number of people they needed to serve. Therefore service was sporadic and rushed. There was one man just running around and that was it! It made us feel like it was pointless eating at the hotel because so far except the check-in lady, the service was so bad. The cocktails also weren’t great - probably rushed due to just one barman. We came back after dinner in the town and tried the bar again when it was quieter but they were still struggling so we went to our room and opened a bottle of wine we bought instead. Was such a shame especially as this was my husbands birthday trip and they should have seen it was his birthday when they looked at his passport but no acknowledgment made. My husband is also a diamond member and the extras were a joke. We were given this card where if we spent money at say the bar we got a bonus thing. So you had to spend money to get acknowledgment of your status. It looked cheap for a so called luxury hotel where most place give two free drinks. The breakfast was again a service car crash. There were a lot of people so they had opened up the Gordon Ramsey restaurant for breakfast. It was lovely to have the view but the breakfast items were a smaller selection than the main breakfast room which was ridiculous and again one member of staff doing everything for that area. My husband and I ordered something from the kitchen which they do, but don’t advertise (again, poor) mine came out cold. This is meant to be a luxury hotel and for the money you pay the service should be way better. I did say I was unhappy about service at check-out and nothing offered to put it right. Overall, how this could be a Hilton let alone a Waldorf, I don’t know!"

"There aren’t enough lovely things to say about this property. The staff is wonderful, the location is great and the hotel is beautiful with a rich history they will happily tell you about."

"When you book a Waldorf Astoria — the top luxury brand within Hilton — you expect excellence. You expect refined service, attention to detail, and a level of hospitality that justifies the high price and points required. Unfortunately, our stay was deeply disappointing from beginning to end. Upon arrival, the bellman was not at his post. We had already unloaded our luggage when he suddenly appeared and then began assisting. First impressions matter — and this one was not good. At reception, the welcome felt cold and indifferent. The receptionist handed us the room information in a tired, almost rehearsed tone, as if exhausted from repeating the same speech. There was no warmth, no enthusiasm, no sense of luxury hospitality. Our room was located in the separate building across from the main palace, which was disappointing in itself. The room was clean and had a nice decorative touch — credit to housekeeping for doing their job well. However, the room itself felt ordinary, nothing exceptional, and the shower space was extremely small for a property of this category. We ordered room service, and the only staff member during our entire stay who truly performed at a high standard was the tall blonde woman from room service. She was professional, attentive, and kind — applause to her. She was the only highlight of our stay. Unfortunately, the food was terrible. The club sandwich was very poor, and the pesto pasta was simply awful. For a luxury property, the culinary quality was unacceptable. We then attempted to visit the pool. To reach it, you walk through a long tunnel painted like an aquarium — unusual but fine. However, once we arrived, the pool area felt overcrowded, almost like a public leisure center rather than a luxury spa. The attendant simply said, “We are full,” with no effort to offer alternatives or solutions. No wait time estimate, no courtesy, nothing. When we entered the indoor pool, the water was cold. In a Waldorf Astoria, the bare minimum expectation is a comfortably heated pool. The surprised expressions on other guests’ faces confirmed we were not the only ones wondering why the pool was cold. It was extremely disappointing. That evening, we went to the bar. It was busy — which is understandable. However, the hostess (a tall blonde woman) rolled her eyes at my wife multiple times simply for asking about a table. I politely requested that she inform us when a table became available. She said yes — but then seated other guests who arrived after us and completely ignored us. It felt as though they were doing us a favor by “considering” serving us. The attitude was unacceptable. We eventually left, once again disappointed. The next morning at breakfast was chaotic. The same hostess was managing the entrance. There was a large crowd waiting in the hallway with no organization. Guests who had just arrived were being seated while others who had been waiting were ignored. The lack of structure and management was shocking. If a hotel is not prepared to handle full occupancy, it should not operate at full capacity. When we were finally seated, the table was cleaned at that moment. The coffee served was so extremely hot it was almost undrinkable. The buffet was disorganized, messy, and not replenished. There was barely any food left. We ate what we could — but it was a horrible breakfast experience. Luxury should never feel chaotic or neglected. At check-out, the same receptionist who had checked us in asked about our stay. We explained that it had been very disappointing. Her response? A cold, indifferent “I’m sorry.” No follow-up, no attempt to investigate, no concern — just processing the check-out and moving on to the next guest. Additionally, it was noticeable that the property shows clear signs of lacking proper maintenance. Certain areas felt worn and neglected, creating the impression that ongoing upkeep is not being properly managed. For a hotel of this caliber, preventive maintenance and attention to detail should be impeccable, and unfortunately that was not the case. It did not feel like a luxury palace being carefully maintained — it felt overlooked. Finally, as we were leaving with all our luggage, the bellman initially approached to assist. However, when a Porsche vehicle arrived, he abruptly abandoned our luggage to assist that guest instead. It felt selective, dismissive, and frankly discriminatory. The fact that we were leaving in an Uber rather than a luxury vehicle should not change the level of service provided. I may not have been driving my own luxury car there — but I own one at home. That should not matter anyway. Every guest deserves equal respect. I ended up loading our luggage into the Uber myself. And honestly, leaving the property was the best part of the stay. This hotel represents the highest tier of Hilton’s portfolio. Guests spend significant money and points expecting excellence. What we experienced was the opposite: disorganization, indifference, poor food quality, lack of leadership, and selective service. It was horrible and deeply disappointing."