"For the first time ever, we had a mixed experience at this hotel. We have stayed here several times before. This time, we had a shower/hot water problem that meant we had no hot water. The evening we discovered it I went to the front desk and reported it. Maintenance was no longer in the building and so we went the night without hot water. The next morning maintenance came and repaired it. When I went to the front desk to discuss this with the manager/manager on duty, I received a long runaround and wait from the managementteam. I was told there was no manager, then the manager would be with me in 20 to 30 minutes, and so I sat in thelobby and waited. And waited. After nearly an hour Morgane Le Guellec came out to help me. It took at least another 20 minutes of conversation to get resolution that was satisfactory to me. It was the most difficult situation I have had at a 5 ⭐️ hotel where I did not have hot water. I still cannot understand why it took so much effort to be able to talk to a manager."

"This was our second visit to this hotel, the first being 3 years ago when we had an amazing experience of unexpectedly seeing the Bastille Day fireworks from our room in the evening. This time we came with full knowledge of Bastille Day and the fireworks so very intentional. The hotel’s location is in a prime area right next to the park of Versailles, so you can literally walk through the back entrance with a ticket from the concierge. As during our first stay we used the concierge to book Versailles and this time a tour of the Louvre. Check in this time was a little busy and more staff on the checking desk would have helped. The room was wonderful as whilst it is in need of renovation it did overlook the park at the front of the hotel, so we had a lovely view of Versailles palace from both our bathroom and bedroom. We had breakfast each morning in the Veranda and were seated by the window which overlooks the horses at the park. The food was standard and service was good. A noticeable improvement was noted with regards to the egg service as you can order eggs (omelette, fried or poached) at the table rather than by a chef in the breakfast room, which took a lot of time on my last visit. This worked very well this time and was very welcomed. I visited the pool twice once to swim and once at the end of the day once checked out to freshen up before my flight home. Both visits were great, when swimming the swimming attendant was very welcoming. The pool is a decent length for lane swimming and wasn’t too busy. The staff is the Spa were great and very good at the promoting the Guerlain brand and I didn’t leave Paris without the HERBES TROUBLANTES perfume tested in the Spa. I really enjoyed my stay here again and would recommend."

"We recently celebrated our 25th wedding anniversary at the Waldorf Astoria Versailles, and it was an unforgettable experience. From the moment we arrived, the staff went above and beyond to ensure that we and our family had a truly wonderful stay. Every member of the team made us feel so welcome, and the thoughtful touches in our room made our anniversary even more special. A real highlight was being given access to experience Les Grandes Eaux Nocturnes at the Palace of Versailles, followed by the spectacular Bastille Day fireworks. It was a magical evening and a memory that we will cherish forever. The exceptional service, attention to detail, and genuine hospitality made this the perfect place to celebrate such an important milestone. Our sincere thanks to everyone at the Waldorf Astoria Versailles for making our silver wedding anniversary so memorable. We couldn’t have asked for a more perfect stay ."

"Absolutely gorgeous hotel and location. We came after Paris and I could easily spend a week or more here exploring the area, the parks and luxuriating at the hotel. Impeccable service. Hotel went out of its way to help us celebrate our anniversary and upgraded us as Diamond members as well. Highly recommend"

"A stunningly beautiful property that is living of its exterior and location. The interior is a tried drab Hilton! Definitely not true luxury but very convenient if you want to be near Versailles Spa area is particularly tatty"