"We stayed at this hotel for a three-day birthday trip, and it was a wonderful experience for both of us. The hotel was exceptionally clean, and the rooms were spacious and comfortable. The hotel also surprised me on my birthday with a lovely gesture, which made our stay even more memorable. All of the facilities were excellent, including the swimming pool, sauna, gym, and even the beauty salon. My wife had her hair cut there, and the staff were very professional. We also really appreciated the beautiful area for relaxing and sunbathing after using the pool. The only downside of the hotel is the absence of a refrigerator in the rooms, which makes it difficult to keep personal food and drinks cool. Also, if you stay for several days, you may find that the breakfast, especially the hot dishes, lacks variety and can become a little repetitive. Other than these two points, everything was excellent. In fact, if the hotel added refrigerators to the rooms and offered a little more variety at breakfast, I would not even think about staying anywhere else when visiting Tbilisi."

"We would like to express our heartfelt thanks for the wonderful hospitality. We truly enjoyed our stay at your hotel. The service was exceptional, the food was delicious, fresh, and varied, and the cleanliness throughout the hotel was impeccable. We would especially like to thank Elena at the reception desk. She was warm, welcoming, professional, patient, and always ready to help. Her kindness and dedication made our stay even more enjoyable, and she is a wonderful representative of your hotel. Thank you to the entire hotel team for making our stay so memorable. We look forward to returning in the future and will gladly recommend your hotel to our family and friends."

"We went back for dinner and it was honestly one of the best meals ever. Went for drinks one night, and came back for dinner. Excellent dinner, high class staff, and of course the exquisite view."

"I want to start with what needs the hotel’s immediate attention: customer service. For a property of this scale, the service was surprisingly inconsistent. Many staff members didn’t acknowledge guests at all - no greeting, no smile, no attempt to assist. This wasn’t about language; it was the absence of basic courtesy. I’m familiar with the more reserved service style common in parts of Eastern Europe and the Caucasus, but this fell below even a calm, neutral standard. During the 6-8 pm lounge service, we were the only guests there and received zero interaction from the attendant. At other times, staff walked by without eye contact. Even at check‑in, receptionists stayed on their phones and continued their conversation as we approached. For a hotel with many international guests, the service should match its prestige. Positives: • Views: Our room on the 24th floor had stunning panoramic views of Tbilisi. • Location: Excellent - close to Galleria Mall, restaurants, and sightseeing. Old Tbilisi is a 30‑minute walk or short drive. • Quiet: Central yet peaceful. • Wellness: Pool plus sauna/steam/jacuzzi (layout is a bit odd but fine). • Breakfast: Served in a beautiful room with chandeliers; good variety and rotating options. Overall: The hotel has great potential thanks to its views, location, and amenities, but the service needs significant improvement to deliver the experience its setting promises."