"Before the visit I had been in touch with concierge by email as we had a big birthday in our party. I was pleasantly surprised with the responsiveness and help given ahead of our arrival. On check in Minh from concierge appeared and welcomed us very well, making a fuss of my guest whose birthday it was. The hotel is well connected with transport and a good central base to explore the city from. Modern and spotlessly clean, the art beats fitted in well throughout. Rooms were spacious and well appointed and breakfast was good quality. Highly recommend a stay here, we were all very impressed."

"My stay here was flawless. The hotel effortlessly combines the classic, upscale sophistication of the Waldorf brand with a sleek, modern layout. My room was incredibly spacious, quiet, and featured massive floor-to-ceiling windows overlooking the historic Kaiser Wilhelm Memorial Church. The service was impeccably polished, and starting the day with a swim in their distinct cloud-shaped indoor pool was fantastic. Its location in City West is ideal—right next to the Zoologischer Garten station and steps away from the premium shopping on Kurfürstendamm."

"Hotel service just terrible Booked a room costing £1000 a night Room was amazing, great views but go to breakfast at 10.00 AM Sunday morning, a queue of at least 20 people… wait 10 minutes and give up .. at least another 20 minutes to get a table … and it’s a buffet so clearly just too many people relative to capacity! Went out at 1030 with please clean my room sign on - returned at 1230 - room not made up- went out to lunch at 1.00 - asked at reception if room could be made up in next 2-3 hours - left green light on - when i returned from lunch at 330 still not made up .. was only done when i asked again when i went out for dinner .. and no turndown that evening - no big deal but not 5 star! Phoned room service for some desert at around 930 pm - only 2 of 4 items available - ordered these 2 - cheesecake and crème brule - so no cooking or preparation required - an hour and a half later no sign of room service! Phoned reception and cancelled as went to bed it is hot weather - perhaps big problem with staff but when you pay for a 5* hotel it must be better than this! Also hotel aircon not working well - and not working at all in my room so they put portable units in my room - noisy and not really effective as it needs window open for the waste pipe and that lets in hot air! When i have had contact- at reception staff are amazing - polite and clearly shocked at the problems - but it’s not a good experience to have so little service . Go elsewhere if hot - they just can’t cope"

"I stayed at the hotel twice, during the Christmas season and in April. The team has been great during both stays. The check-in was smooth, and I got a room with a great view both times. The staff walked to my room and told me more about the amenities. The breakfast had lots of options, and I was regularly asked if I needed anything. I used the sauna in December, which was nice during the cold weather. The spa and gym were undergoing renovations in April, which they informed me ahead of time. They had a partnership with a neighboring hotel, where I could use their spa. I personally like their beds a lot. It is a great feeling waking up and enjoying the view of the city."