"⸻ Excellent location — but absolutely not a 5-star hotel experience The hotel has an excellent location, directly above Marienplatz, which is by far its main advantage. However, guests should know that this is a very small hotel with only 19 rooms, located on the 5th and 6th floors of an office building. From the outside, it is almost impossible to tell there is a hotel there. Cars and taxis also cannot reach the entrance, as the area is closed to traffic. The drop-off point is about 100 meters away, which is manageable, but not very convenient with several suitcases. The hotel presents itself as a luxury 5-star property, but in our experience it does not provide anything close to that level. The main issue was the clear lack of staff. During many hours of the day, especially in the afternoon and evening, there was only one staff member at reception, responsible for welcoming new guests, showing rooms and handling all guest requests at the same time. Our room was modern and comfortable, but there was no kettle or coffee machine. The refrigerator in the room was broken, and even after a technician came, it was not fixed. Since we had essential personal items that needed refrigeration, I had to store them in the general kitchen refrigerator and wait each time for the only staff member at reception to bring them to me. I asked to speak with a manager about possible compensation, but although I was told the matter would be handled, nobody got back to me. Housekeeping also did not feel like a 5-star hotel: no evening service, no turndown service, no proactive towel replacement. Breakfast is served in a small area with armchairs and low tables, which also did not feel like a luxury hotel experience. This is not a bad hotel: the location is excellent, the room was pleasant, and some staff members were kind. But the service and operation are absolutely not suitable for a 5-star luxury hotel, especially at the very high price we paid. Anyone booking should know what to expect"

"This boutique hotel is distinguished first by the friendly, helpful staff who pampered me from the start. It’s a lovely space with about twenty very private rooms, despite each opening onto the common areas. One of these has a bank of windows looking out at the clock tower, another an interesting video art installation. Breakfast is served until noon, a light lunch or dinner is also available. My room had a balcony and looked out on Alter Peter, Munich’s oldest church. I was there at Christmas and enjoyed the Christmas Market in the square."

"Good reviews everywhere however upon arrival the entrance did not exactly look imposing! Located on the 5th Floor (lift & stairs) the actual hotel entrance was better however not exactly 5* compared to big chains. As usual passports were required however I found it disconcerting that they also wanted to keep my credit card during the check in process (I declined). Described as “luxury boutique” with 19 rooms. Ours was a very nice room, great central location overlooking the old town hall, good for shopping / sightseeing etc. In room mini bar was nothing much, comfortable bed / linen, nice shower / bath (junior suite), decent soundproofing. Good sized TV (BBC / Sky). Decent working desk, library, nibbles available too. Our room was up a stairway (disabled access??). There was no magnifying vanity mirror in the bathroom (the hotel website states there is a makeup mirror provided. My wife asked for one however it never arrived). Overall the location is great, room size was good but you have to question whether it really is 5*; not at all bad but for the money it’s questionable."

"Absolutely perfect boutique hotel. Our room overlooked the amazing Town Hall with its delightful glickenspiel turning to music. So close to shopping and restaurants. Amazing decor."