"The hotel has an amazing location. Walking distance from the market and the restaurants. If you plane a short stay in Munich this would be ideal. but don't book a suite or pay for a suite as there understanding of a suite is different from the rest of the world. We booked a junior suite and got a regular room awfully designed. Just get a regular room or deluxe room. They name their rooms suites and deluxe and premium but they are all the same. We got 3 rooms with different names and they are all the similar. Check in experience was weird, they welcome you with champagne but before that you will have to wait 15 min for the next available staff to check you in. I think in their minds they are doing a good job but in actuality they are keeping you waiting as the other guests are sipping Champagne and wasting time while the line keeps getting longer. What added to the insult is they offer to walk the guests to their rooms while totally ignoring the long line waiting to check in. They offer a very nice breakfast and the pool is nice. I will not spend more than 300 euros on any of their rooms."

"We loved this hotel. There was some sticker shock but turned out to be well worth it. The location is great - walkable to Residenz, Hofgarten, tons of high end retail, Deutsches Museum, Eisbach surfers, etc. We had two rooms and they were very different which was interesting - one more traditional with smaller bathroom, one more modern and less charming with a bigger bathroom. We liked them both - good closet space, comfortable beds, great water pressure. The pool area is gorgeous - no kids after 4pm - go up and sit outside on the balcony if the weather is good. Heavenly and great views! Sauna is naked and coed. The lobby is bustling. The crowd is very international - lots of families - sort of like Mayfair including all the insane cars pulling in and parked in front. We ate at the attached restaurant - excellent food and service. Turndown service and daily housekeeping. I would definitely come back here!"

"Very old school property right next to the Old Town. Room was dated, scuffed, peeling paint, but comfortable--shower was incredible/modern. Bit of a maze of rooms/hallways. Breakfast was excellent. Not wild about the six different Porsches and exotic cars parked out front for no discernible purpose, and the front door staff/valets were always there, always dressed in uniform, but never actually helpful with doors/bags. Booked with AmEx FHR- definitely disappointing on that front, but it wasnt a bad stay. Just alot of emphasis on show and tell, when they should invest in refreshing the property."

"We booked a Premier Room at the Kempinski Munich expecting a genuine five-star experience but were left deeply disappointed. Our room was a cramped attic/mezzanine room with low ceilings, poor air conditioning and a faulty bathroom extractor fan. We slept badly and my wife developed a migraine. The following morning, from 7 am onwards, we repeatedly tried to speak to the duty manager and arrange a room change. We were repeatedly given incorrect information about when the manager would call and when our new room would be ready, wasting almost three hours. When shown another Premier Room, it was clearly far superior to the one we had originally been allocated. Lunch at the hotel restaurant was equally poor. We were greeted by being told we had to leave by 2 pm. Snacks promised with our wine never arrived, our starter and main course were served together without sharing plates, and throughout the meal no one returned to pour the wine. The assistant manager was excellent and apologised, but the waitress who mishandled the service dismissed our concerns by saying serving tables was "not her main job." To make matters worse, after leaving our room at 11 am with the housekeeping light on, we returned at 2 pm to find it had still not been serviced. The hotel has attractive facilities, but the service was consistently poor, communication was inaccurate, teamwork was lacking, and the hospitality fell well below the standards expected of a luxury Kempinski hotel."

"This is a beautiful hotel with rude and slow service. You must use a luggage porter due to many entry stairs. We asked to keep ours due to a quick dinner turnaround and they insisted they'd be delivered to our room swiftly, but this took 30 additional minutes post registration. The front desk is formal, efficient and unsmiling. The room appeared nice, but the electric toilet made noise all day and night. The courtyard view is a view of a lower floor with other rooms looking in on you. I needed an iron and requested this from the concierge as we departed for our day. She was curt and gave us tip change for a $50 Euro without a smile. Upon return, no iron in the room and we waited on hold on the phone with housekeeping for 23 minutes (yes, we were timing things by this point). I left for dinner wrinkled and iron was in room when we returned from dinner. Breakfast buffet is delicious, but it is a 30-minute wait for coffee and any items ordered on the menu. Long waits in the lobby or bar to order a glass of wine. Checkout was more of the same. I walked up and no smile, just a "Yes?" with a formal look. I asked to check out and she typed away never asking about our stay -- just a tight smile with a "Email or print out?". Our first smile in 3 days. This luxury hotel is centrally located to sites in Munich, but so are many OTHER fine hotels."