"We had an amazing family vacation in ITC Agra. The food & service are Taj Bano restaurant was an amazing. Vikranth was very helpful and attentive. Thankyou for pleasant stay!"

"Special thanks to waiter Vrikant for an excellent service!"

"Our stay at ITC Mughal, Agra to celebrate our son's second birthday was nothing short of extraordinary. Words truly fall short in describing the warmth, hospitality, and genuine care that the entire team extended to us. This wasn't just a hotel stay—it became a memory that our family will cherish forever. From the moment we checked in, we were made to feel incredibly special. A heartfelt thank you to Mr. Chetan (Resident Manager) for the thoughtful room upgrade and the beautiful birthday cake that was already waiting for us in our room. It was the perfect start to our celebration. What made the occasion even more unforgettable was that, during our stay, we ended up cutting five birthday cakes! Each one was a wonderful surprise and a reflection of the team's exceptional thoughtfulness. A special thank you to Gajendra Ji, Bhim Ji, and Sunil Ji for their impeccable service and for making sure every moment felt special. Rajkumar Ji (IRD) added another delightful surprise with the fifth cake, making us feel truly valued and celebrated. The culinary experience was equally outstanding. My sincere gratitude to Chef Kunal and Chef Satyaveer, who prepared some of the most delicious dishes we have ever enjoyed. Every meal was exceptional and reflected their passion for excellence. The Dal & Butter Nan at Peshwari was a lot better than at Bukhara. A very special mention to Prisha, who created an adorable teddy bear made entirely from pancakes for our son. It was incredibly creative, beautifully presented, and brought the biggest smile to his face. It was one of the sweetest gestures we've ever experienced at any hotel. The hospitality extended beyond the restaurants as well. Ashok and Satyaveer, the lifeguards at the swimming pool, were simply amazing. Their attentiveness and genuine concern for guests' well-being were remarkable. While we were using the steam room, they came to check on us every 10 minutes to ensure everything was fine. I have stayed at many luxury hotels, but I have never experienced such a high level of care and personal attention. Every member of the ITC Mughal team went above and beyond to make our son's birthday unforgettable. Their warmth, professionalism, and attention to the smallest details transformed a simple birthday celebration into a truly magical experience. Thank you once again to the entire team at ITC Mughal, Agra. We arrived as guests but left feeling like family. We can't wait to return and create many more beautiful memories."

"Very good experience,staff was very cooperative"

"Great service all around . The buffet service was really nice and Vikrath took individual care of our family which felt really personal and warm! Will definitely stay here again and highly recommend to anyone visiting Agra."