"The Taj is a lovely hotel but spoilt by lazy unmotivated staff especially in the pool area. They give out a service button to press when you want drinks or food but totally ignore it when you request service. In the restaurant you have to wait 40 minutes or more to receive your order which put us off going there at lunchtime and for evening meals. I had such great expectations for this trip but sadly I will not be returning to this hotel."

"Poonam, Inder and their team made my stay memorable. And jhonsan as a golf coach was exceptional."

"We had a wonderful stay at Taj Exotica in April 2026, and I wanted to take a moment to share our sincere appreciation for the exceptional hospitality extended to us throughout our visit. From check-in to check-out, the experience was seamless and warm, reflecting a level of care and attention that truly stood out. Traveling with toddlers can sometimes be challenging, but the courtesy, patience, and thoughtfulness shown by the restaurant teams made all the difference. Every meal felt relaxed and enjoyable, thanks to the attentive service and genuine warmth extended to our families. A special mention to the managers, Ambika, and the entire serving staff who consistently went above and beyond to ensure we were comfortable. Their attentiveness and kindness did not go unnoticed. We were also incredibly impressed with the kids’ activity center. Narmin, who leads the center, was exemplary in her engagement with the children. From organizing creative arts and crafts sessions to thoughtfully taking the kids for fish feeding activities, she created memorable experiences that our children thoroughly enjoyed. Her enthusiasm and ability to connect with the kids made a lasting impression. Thank you once again to the entire team at Taj Exotica for making our stay so memorable. We look forward to visiting again."

"Hotel review- The room was spacious and cool however regarding the coffee (which is priority for me) I expected a coffee machine in a 5 star luxury resort but only a kettle and having travelled Asia extensively it was the first time I had CHICORY coffee sachets which were disgusting!!!the first time I used the hairdryer the plug was hanging out of wall although room service cleaning was very good. Pool area is very nice but no service at all. A call button given but no one came so had to resort to going to the bar - one pizza and 2 cokes £24, took up to one hour to arrive, and no one come to clear away after service so very disappointing as crows were pouncing! Restaurant overpriced - basic sandwich and a few fries £12 and service took an hour to arrive in an empty restaurant! Each meal was the same long delay difficult for young children to wait every time and very frustrating! Very spaced out resort so people with mobility issues would struggle you could call for a buggy with a 20 minute wait but the phone didn’t work in our room anyway. I think arrivals and departures took priority with buggies. Ideally they should transit the villas to give a service when needed on a loop! Overall the main issue with this hotel is the terrible service! The staff are invisible at the pool, plastic water bottles which are distributed very warm are scattered everywhere. These issues must be down to bad management but should not happen in a 5 star hotel and not good value for money, you don’t get what you pay for. NEVER again!! Special mention to Paveen in the restaurant and Janisha at the check out as she was one of the only efficient person we met!"

"Thankyou for a wonderful holiday at the Taj exotica, from the moment we arrived to the very end. Beautiful gardens, very clean rooms, excellent service throughout & delicious food. One exceptional moment was Cleto organising the repair of our suitcase which lost a wheel on the flight to Goa, truely above & beyond service."