"Unfortunately my stay at Capella Ubud was deeply frustrating and disappointing, especially considering the hotel’s reputation and price point. As a GHA Titanium member, I was disappointed that the standard elite recognition process was not proactively executed. I was not offered the expected two-tier upgrade initially and only after explicitly asking multiple times was I eventually offered a Valley Tent. Unfortunately, the problems only escalated from there. Although check-in time had already passed, the room was still not ready until around 4:15pm. After finally arriving at the Valley Tent, we quickly realized the room itself was still not properly prepared: - Multiple power outlets were not functioning - The sundeck mattress was soaked and dirty from the afternoon rain - The private pool was extremely cold due to the room’s location deep in the valley under dense canopy coverage - The room orientation was rushed and inadequate, hence we could not figure out how to use the hotel’s old-fashioned telephone system to contact guest services To make matters worse, there are roughly 120 steep steps between my tent and the reception area. Since the phone was unusable, I had to repeatedly walk back and forth multiple times just to report the various issues. What should have been a relaxing luxury stay quickly became physically exhausting and stressful. Eventually, the hotel offered what they described as a “compensation” — an upgrade to a Keliki Tent. However, that room would not be ready until 6:15pm. This meant we had to unpack, repack, relocate again, and endure yet another difficult walk through the terrain. In the end, we only properly settled into a functional room around 6:30pm — nearly three hours after our original arrival. Service responsiveness throughout the stay was also surprisingly slow. Even simple requests such as replacing flashlight batteries or delivering additional water took an excessively long time. While I understand the unique geography and terrain of the resort create logistical challenges, that does not excuse the operational inefficiencies at a property positioning itself as ultra-luxury. Another disappointing moment came during checkout. My reservation included a USD $100 resort credit, which based on prevailing exchange rates should have been worth approximately 1.78 million IDR. However, the hotel insisted on using their own internal conversion rate and only applied 1.5 million IDR instead. While the monetary difference itself may not be huge, the issue is the principle and overall impression it leaves. At a property that markets itself as ultra-luxury, this kind of penny-pinching behavior feels unnecessarily stingy and detracts from the sense of generosity and hospitality guests expect at this level. To be fair, the dining experience was excellent, and the food quality was genuinely very good. Many of the staff members were also polite and well-intentioned. However, the overall experience felt poorly coordinated, physically draining, and far below expectations for a luxury resort of this caliber. Capella Ubud is undeniably beautiful, but luxury hospitality is ultimately about execution, comfort, and seamless service — and unfortunately this stay failed badly in those areas."

"My stay at Capella Ubud Bali was, without a doubt, the best hotel experience I have ever had anywhere in the world. While the overall quality of the resort is exceptional, what truly sets this place apart is its people. Every single staff member greets you with a genuine smile, and even those taking care of the landscaping or cleaning warmly acknowledge guests whenever you pass by. It is rare to see such consistency in hospitality across all levels. There are a few individuals I would especially like to recognize. From the moment we arrived, Duty Manager Vidi welcomed us with warmth and positivity that immediately set the tone for our stay. He went far beyond simply handling the check-in process—he made us feel genuinely welcomed. Throughout our stay, he consistently greeted us whenever we crossed paths, even remembering us and greeting us in Korean. His kindness felt sincere and personal rather than procedural, and seeing him always lifted our mood. He is truly the kind of staff member who represents the essence of great hospitality. During our stay, we also joined a morning yoga class led by Hendra. Despite us being beginners, he guided us patiently and ensured we could follow comfortably. His attentiveness made the session both enjoyable and meaningful, and it was impressive to see such genuine care even in activity programs. Another unforgettable moment came during the trekking program, when my companion slightly injured their ankle. We simply asked if any medicine was available, but Ayu went out of her way to personally bring it to our tent and check on the condition. She continued to follow up and showed great care for our overall experience, which made a lasting impression. At the pool, although I did not catch the name, a senior staff member welcomed us with a cheerful attitude and ensured we could fully relax and enjoy our time. At check-out, Reena assisted us with a warm smile and professionalism, but I would especially like to highlight Duty Manager Yuni. She went far beyond her role, staying with us until the very end and ensuring that our departure was just as pleasant as our arrival. She sincerely checked on my companion’s ankle once again and showed genuine concern. Her thoughtful attention made our final moments incredibly memorable, and through her, I truly understood why Indonesian hospitality is so highly regarded worldwide. The resort itself, designed by Bill Bensley, offers a completely unique experience compared to typical resorts. The explorer-themed concept is immersive and distinctive, creating a sense of adventure while allowing for peaceful relaxation in the rainforest. With its impeccable service and tranquil natural setting, this is a resort I would wholeheartedly recommend. If you are visiting Ubud, this is a place you absolutely must experience. (Stayed from April 9 to 11, 2026 under the name Jaewon Lee.) 이번에 투숙한 Capella Ubud Bali는 지금까지 전 세계에서 경험한 호텔 중 단연 최고의 서비스 수준을 보여준 곳입니다. 리조트 전반의 퀄리티도 뛰어나지만, 무엇보다 인상적이었던 것은 ‘사람’이었습니다. 모든 직원들이 진심 어린 미소로 인사를 건네며, 조경을 관리하거나 청소를 담당하는 직원들까지도 마주칠 때마다 밝게 응대해주는 모습이 인상 깊었습니다. 특히 기억에 남는 몇 분을 꼭 언급하고 싶습니다. 처음 도착했을 때 듀티 매니저 Vidi는 밝은 인사와 함께 체크인을 도와주었고, 단순히 절차를 진행하는 것을 넘어 투숙의 시작을 정말 기분 좋게 만들어준 직원이었습니다. 이후 투숙 내내 여러 번 마주쳤는데, 그때마다 먼저 다가와 반갑게 인사를 건네고 한국어로도 인사를 해주며 자연스럽게 대화를 이어갔습니다. 형식적인 친절이 아니라 사람을 기억하고 진심으로 대하는 느낌이었고, 그를 볼 때마다 ‘이 호텔에 잘 왔다’는 생각이 들 정도였습니다. 단순히 친절한 수준을 넘어서, 호텔의 이미지를 대표한다고 느껴질 만큼 인상적인 직원이었습니다. 또한 아침 요가 클래스에서 만난 Hendra는 초보자인 저희를 배려해 동작을 천천히 설명해주며 수업을 이끌었습니다. 단순한 프로그램이 아니라 진심이 담긴 경험으로 느껴졌고, 피트니스 프로그램 담당 직원까지 이렇게 세심한 리조트는 처음이었습니다. 트래킹 프로그램 도중 동행인의 발목이 삐끗했을 때도 인상적인 순간이 있었습니다. 단순히 약이 있는지 문의했을 뿐이었는데, Ayu가 직접 객실(텐트)까지 찾아와 약을 전달하고 상태를 확인해주었습니다. 이후에도 투숙 경험 전반을 세심하게 챙겨주며, 끝까지 편안한 시간을 보낼 수 있도록 도와주었습니다. 수영장에서도 이름은 확인하지 못했지만, 연륜이 있어 보이는 직원분이 유쾌하게 응대해주며 편안한 휴식을 돕기 위해 세심하게 신경 써주셨습니다. 마지막 체크아웃에서는 Reena가 따뜻한 미소로 마무리를 도와주었고, 듀티 매니저 Yuni는 특히 더 깊게 기억에 남습니다. 체크아웃 과정 내내 단순히 업무를 처리하는 것이 아니라, 마지막까지 좋은 기억으로 남을 수 있도록 세심하게 신경 써주는 모습이 느껴졌습니다. 동행인의 발목 상태를 다시 한번 확인해주고, 괜찮은지 진심으로 걱정해주는 모습이 인상적이었습니다. 떠나는 순간까지도 함께하며 끝까지 배웅해주는 모습에서 ‘환대’가 무엇인지 느낄 수 있었고, 이곳에서의 경험이 단순한 숙박이 아니라 하나의 기억으로 남게 만든 핵심적인 이유가 바로 이런 직원들이라는 생각이 들었습니다. 특히 Yuni의 응대는 형식적인 서비스가 아니라 사람을 진심으로 대하는 태도가 무엇인지 보여주는 사례였고, 이 리조트의 수준을 상징한다고 느껴졌습니다. 이 리조트는 Bill Bensley가 설계한 만큼 일반적인 리조트와는 완전히 다른 매력을 지니고 있습니다. 탐험가 콘셉트의 공간 구성은 투숙객에게 색다른 경험을 제공하며, 자연 속에서의 몰입감 있는 휴식을 가능하게 합니다. 완벽에 가까운 서비스와 조용한 열대우림 속 휴식을 원하는 분이라면, 이곳은 주저 없이 추천할 수 있는 리조트입니다. 우붓을 방문한다면 반드시 한 번은 가봐야 할 곳이라고 생각합니다. (2026년 4월 9일부터 11일까지 Jaewon Lee 이름으로 투숙)"

"An utterly incredible stay. From the moment we arrived, Capella Ubud made clear that every detail — no matter how small — had been considered with extraordinary care. The team was wonderful: attentive, warm, and effortlessly thoughtful at every step. It is the kind of hospitality that makes you feel genuinely looked after. The experience itself was nothing short of magical. Set within the rainforest, every moment felt deeply intentional — from the design of the tents to the gentle rhythm of the day. There were quiet pauses where time seemed to slow, where we found ourselves simply taking it all in. That, to us, is the highest luxury. What sets Capella apart is how seamlessly the setting, service, and spirit of the place speak a single language. The attention to detail — from the thoughtful touches in the tent to the way each experience unfolds — reflects a team that is deeply, genuinely proud of what they create together. A very special thank you to Christian Jaquier and the team, whose warmth and thoughtfulness throughout our stay made an already exceptional experience feel truly personal. You made us feel completely at ease and wonderfully cared for. We will absolutely be back."

"Expect the unexpected. The style of the camp is extraordinary, as are the food and its preparation, the activities, the staff, and so on. Best to experience it for yourself"

"It was my first time in Bali, and I had a truly memorable experience. We planned this trip to recharge, and it couldn’t have been more perfect. We stayed at Valley Tent, No. 27 The Panther, located in the middle of the valley, which gave us a real sense of peace and privacy. The rooms were very clean and well maintained, especially considering they are set in the middle of the forest. Being surrounded by the sounds of nature made the whole experience feel truly worth it. We were warmly welcomed in traditional Balinese style by Reena, our camp host, and a special thank you to Ayu, the resort’s culturalist, who guided us from the moment we arrived and was always there to assist. Everything felt smooth and effortless because of her. We had breakfast at MADS LANGE and it was such a beautiful start to the day. Our table overlooked the pool and coconut trees, creating a calm, relaxing atmosphere. Era took great care of us throughout the meal, thank you. For a first-time visitor, I highly recommend taking a walk to the temple right after breakfast. It's the perfect time to go. We also enjoyed the complimentary evening cocktails. Great drinks and a lovely setting. I especially loved the tent’s interior design. It felt both stylish and cozy. On our second night, we had dinner at API JIWA, which was a standout experience. The multi-course menu felt like an intimate chef’s table, with each dish prepared individually by the chefs. The concept beautifully blends Japanese grilling with Balinese root cuisine. I didn't catch all the staff’s names, but their attentiveness really stood out. You could feel the care in every detail. The cocktails we ordered were also excellent. We checked out quite early but the team thoughtfully prepared a breakfast box for us to take along. I'd also like to mention Pasek, our driver, and the rest of the team who remembered our names. It was such a small touch but it meant a lot. This definitely will not be our only visit. We are already planning to come back and stay longer next time!"