"Staff smile service but there will be small bugs in the room."

"Idon't find words to say how perfect was time in the Bvlgari resort.Thank you for every day and night. The butler service at the Bvlgari Hotel was exceptional. Attentive, discreet, and always one step ahead. Our butler Lanang, made every detail feel effortless and personalised. Truly world-class hospitality that elevated the entire stay."

"Dear Bvlgari Resort Bali Team, Thank you once again for the truly unforgettable stay and for all the thoughtful surprises arranged for my birthday. Every detail throughout our time at the resort felt so warm, personal, and beautifully curated. From the lovely gifts to the special experiences, we genuinely felt cared for every moment. A very special thank you to Manager Gede for arranging the beautiful Melukat ceremony and the private yoga session for us. Both experiences made this birthday feel deeply meaningful and unique, and they became some of the most memorable moments of our trip. We would also like to sincerely thank our butler, Wisnu, for his kindness, attentiveness, and wonderful hospitality throughout our stay. Your care and support truly made us feel at home, and we are so grateful for everything you did for us. Thank you again for creating such precious memories for our family. Bvlgari Bali gave us an experience we will always carry with us long after this trip ends."

"Our stay at the Bvlgari Resort Bali was truly unforgettable. We booked the 5-bedroom mansion, and while the property itself is absolutely stunning, the real highlight of our experience was the exceptional service from our butlers, Oni and Devin. They went far beyond what anyone could reasonably expect — attentive, thoughtful, proactive, and somehow always one step ahead of every request. From organizing everything seamlessly during our stay to even helping us find amazing nannies for the children, they made what could have been a complicated group trip feel effortless and relaxing. A special thank you to Devin, who genuinely went above and beyond. Our friends staying at the Presidential Villa did not speak English, and Devin kindly helped them throughout their stay because he speaks Chinese. That level of care, patience, and generosity made a huge difference for everyone and did not go unnoticed. Luxury hotels exist everywhere, but people like Oni and Devin are what make a place truly special. They created an experience that felt personal, warm, and unforgettable. We left with incredible memories because of them, and we are deeply grateful. Thank you again to the entire Bvlgari Bali team — but especially to Oni and Devin for being absolute stars."