"We booked our stay at W Bali – Seminyak through American Express FHR (Fine Hotels + Resorts) and were pleased to receive an upgrade to an ocean-view room. Our room was located on the fifth and top floor, next to the suites, and offered a lovely view overlooking Potato Head Beach Club.
One of the features I particularly enjoyed was the unique bathroom design. Part of the ceiling is made of transparent glass, allowing natural light to stream into the room. We also spent quite a lot of time on the terrace. Watching people walk their dogs along the beach in the morning and relaxing there under the stars in the evening with a beer from room service were simple pleasures that made our stay especially memorable.
Breakfast at Starfish Bloo was excellent, and the warmth and attentiveness of the staff stood out in particular. I especially remember a female member of staff wearing dental braces who greeted us with such a bright and genuine smile each morning. Unfortunately, I did not catch her name, which I sincerely regret. I was particularly touched when she recognised us and warmly greeted us again the following morning.
On our first morning, a receptionist at the breakfast venue kindly showed us around the different food stations. This was very helpful and made it easy for us to find our way around.
We also had dinner at Starfish Bloo around sunset. Enjoying dishes such as barramundi and butterfly prawns while taking in the beautiful golden-hour view directly in front of us made for a wonderful evening. The food, setting and atmosphere complemented one another beautifully.
We could also see Alune, the newly opened venue replacing Woobar, directly from the pool. Unfortunately, we did not have an opportunity to visit, as it had only opened the day before our departure. We could, however, see the team working hard to put the finishing touches to the venue before welcoming guests that afternoon.
At the W Lounge in the lobby, we used our complimentary welcome voucher to enjoy some drinks. It was a pleasant and breezy place to sit, even during the midday heat, and offered a lovely view overlooking the pool.
We spent most of our time at the main pool. It was well suited to families with children, and there were plenty of sun loungers. If you prefer the sofa seating areas, I would recommend arriving a little earlier, as there appeared to be fewer of these. The Wet Deck also had plenty of seating, although we did not use it as there was very little shade.
The main disappointment during our stay was a private corporate buy-out event held at the Wet Deck on the evening before our departure. The noise was quite disruptive and continued until around 10 pm, making it difficult to relax and enjoy our final evening.
I was, however, very impressed by the hotel’s response to the situation. ANGGA WINARJAYA, the Assistant Front Office Manager, personally contacted us through the Marriott Bonvoy app to apologise and acknowledge our disappointment. He also came out in person during check-out to apologise once again. I particularly appreciated the fact that he took the matter seriously and responded so promptly and personally.
I would also like to give special thanks to D. Throughout our stay, D was exceptionally kind and attentive and took great care of us.
On our final day, we had planned to spend the late afternoon by the pool. However, there was some confusion regarding our check-out arrangements due to a system issue. We were initially informed that check-out was at 12 pm. When we requested a late check-out, we were advised that an extension until 2 pm was possible based on our Marriott Bonvoy Gold status.
As our reservation had been made through American Express FHR, we had understood that the late check-out benefit would allow us to stay until 4 pm. However, as the ocean-view rooms were fully booked, we were informed that we would need to move to another room in order to remain at the hotel until 4 pm.
In the end, we decided that packing and moving our luggage for only a couple of additional hours would be more trouble than it was worth, so we chose to check out at 2 pm.
We had intended to reconfirm this arrangement with the front desk the previous day, but after the disruption caused by the private event at the Wet Deck, it simply slipped our minds.
For this reason, I particularly regret not having had the opportunity to properly say goodbye to D by the pool.
I would like to take this opportunity to express my sincere thanks to D. His kindness and attentiveness were among the things that made our stay particularly memorable.
Although the noise from the private event was certainly disappointing, the hotel’s prompt response, the enjoyable time we spent by the pool and, above all, the warmth and kindness of the staff meant that we ultimately left W Bali – Seminyak with very positive memories.
Thank you to the entire team for your warm hospitality and thoughtful service, and especially to D for making our stay that much more memorable. I sincerely hope this review reaches you."
A Tripadvisor traveler review
Aug 31, 2026
