"Spent 7 nights here…fabulous rooms with colonial feel and yet modern convenience. Common areas are wonderful and the rooftop pool and bar/patio excellent. Views of Jakarta are stunning. Food is excellent and the staff are both polite and extremely friendly. As a platinum Bonvoy member I have stayed at multiple hotels but this has been one of the most charming."

"I stayed at The Hermitage, a Tribute Portfolio Hotel, Jakarta on 28 February, in the Junior Suite Room 110, and the entire experience was exceptional. Vincent welcomed me warmly upon arrival and ensured the check-in process was smooth and pleasant. Hanna, from the butler service, also provided attentive and thoughtful assistance throughout my stay—every request was handled professionally and with genuine care. A special touch came from Rizky Irvansyah, the General Manager, who extended a warm welcome through a personalized letter placed in my room. This gesture truly elevated the sense of hospitality and made my stay feel even more meaningful. The Junior Suite itself was spacious, beautifully designed, and perfectly aligned with the property’s heritage charm and refined luxury. Overall, an outstanding stay. I highly recommend The Hermitage Jakarta and look forward to returning again."

"We have many positive things to say about The Hermitage Jakarta, and it continues to stand out as one of the most compelling Marriott options in the city. First, we value a strong residential sensibility when staying at a hotel and generally gravitate toward boutique-style properties. The Hermitage delivers beautifully on this front. Perfectly positioned in the heart of Jakarta yet nestled within an upscale residential enclave, it offers the best of both worlds: proximity to the city’s pulse, balanced by a genuine sense of calm. The colonial house architecture further aligns with our personal taste, lending the property character and charm. In a city where few hotels meet these criteria convincingly, The Hermitage truly does. Second, recognition for Bonvoy members is consistently generous. Upgrades are proactively extended—we never asked for one—and club benefits are offered. At its current price point, the value proposition is exceptional, especially when benchmarked against other Marriott options in Jakarta. Third, the rooftop deserves special mention. On a good day, it is among the finest spots in the city to enjoy a sunset drink. While Jakarta’s ongoing struggle with air pollution means sunsets can be hit or miss, when conditions align, the experience is genuinely memorable. For balance, it is worth noting that while service is clearly well-intentioned and warm, BUT it is nowhere near polished. That said, expectations are well-calibrated to the price point, and we have always felt satisfied with what we receive. A few observations: (i) Staff turnover appears relatively high, and we often encounter new faces on each visit. This understandably makes it more challenging to build long-term guest relationships and may contribute to inconsistencies in service finesse. (ii) There also seems to be some understaffing, particularly at the lounge, where occasional delays or oversights can occur. Thus far, these have been minor and manageable. It is also important to note that this is an intimate hotel that frequently hosts large-scale events, such as weddings. When such events are underway, the guest experience can be noticeably impacted, with the usual challenges of overcrowding and service strain. All things considered, The Hermitage remains a very solid Marriott option in Jakarta—one we continue to enjoy and are happy to return to."

"The service is exemplary and the staff cannot do enough for the guests. A wonderful 3 nights rest and relaxation here! The food is fantastic, especially the breakfast. There is so much choice. The stuff staff at reception were so professional and helpful. The two staff that stand out at breakfast are Silmi and Raysa. They are so polite and friendly. We had a lovely lady helping us at dinner whose name we didn’t catch but we chatted with about the hotel and the rainy season here. Thank you Hermitage for a lovely stay in Jakarta."