"I had a tour at the property and met with their Director of Sales. All rooms at the property were last refurbished in 2021 and they are selling some of their Ritz Carlton residence’s properties there and will be adding some additional floors in the near future. The demographic throughout the year is mostly corporate travelers during the week and on weekends it’s a combination of corporate travels and guests traveling on special occasions. There are not a lot of children or weekend getaway guests at that property. All rooms at that property include club lounge access and you can access self service coffee machines 24/7. They offer during their afternoon tea service very healthy and unique tea carts they bring wherever you are seated which are very unique and many handcrafted ingredients to customize it to your preferences. As far as wines, they have an inventory of multiple white and red wines and hard liquors as well as handcrafted cocktails. The conference rooms have HDMI adapter for those guests having conferences in the conference rooms which have a 12 guest capacity limit based on the configuration. It is very well maintained in the club lounge and they really like to deliver to you and make you experience very personalized. The property does not offer mobile app room key access or USB-C outlets. So this is definitely a property one must stay at if they want a peaceful corporate vibe and want the convenience of being connected to warm of the largest malls in Jakarta which have a a lot of luxury, technology, and boutique shops."

"After thousands of nights in hotels around the world, one lesson has become clear - hotel hardware impress, but memories made by their people stay with you. My recent stay at Ritz-Carlton Jakarta, Pacific Place proves exactly that. The location is hard to beat. Sitting directly above Pacific Place Mall, everything is within reach; great dining, shopping, cafés and daily conveniences. But what truly makes this hotel stand out is the team. Names remembered. Habits noticed. Needs anticipated. There is strong communication among the staff, and you can feel it throughout the stay. Team members seem genuinely aware of who you are, not just which room you’re in. They take time to talk, listen and connect; hospitality that feels human, not scripted. The Club Lounge experience is another highlight. Breakfast, afternoon tea, evening cocktails and dinner are all included. The food is generous, the quality consistent, and the atmosphere relaxed. It almost feels like the hotel quietly takes care of the day from morning to night. What impressed me most is how empowered the employees are. They listen, they learn, and they act. No hesitation, no bureaucracy; just thoughtful decisions to make the stay better. Special appreciation to Ega Pratama from the Front Office. Your thoughtful welcome card waiting for me at my next hotel was a beautiful touch. Small gesture, big memory. The hotel itself may not be the newest in the city. But its spirit is unmistakable. Because in the end, luxury is not the marble. Luxury is not the chandelier. Luxury is being remembered. And here, they remember well."

"We have been to a few Ritz Carltons now (yes, including Singapore) and I must say that it has been the best experience staying at Ritz Carlton, Pacific Place, Jakarta, to celebrate my birthday. Yes, the rooms do need a bit of a refresh but they have such beautiful views of the city and are very spacious. The hotel is secure and exclusive despite being attached to a mall that has great spaces for kids. Very special commendation to the staff at the club lounge who just went above and beyond. Extraordinarily personalised, warm and truly fantastic service. Ibnu, Debbie and their team including Zara and Anna, and the chef, were some of the loveliest people we have met. Their attention to detail, warmth towards the children and their wonderful farewell gift, was just so special. The lounge has an amazing range of food and every sitting was beautifully done. I hardly wanted to leave the hotel! Thank you so much for such an amazing stay! We will most definitely be back."

"Best views of Jakarta scbd area from ritz pacific place. Attached to the pacific mall gives smooth experience for shoppers. The vibe of this hotel screams luxe!! Loved the experience. The staff working here are too kind and goes out or their way to care for you.. so huge shoutout to them !!! Thanks !! The food in the club lounge is great but sometimes repetitive !!"