"Expect to pay a 30% premium in The Carriage House cafe. Tea is a teabag in a mug for €4.40. Not even a teapot. Scones are €5.50. The surroundings are very nice and comfortable. I guess this is what you are paying for."

"We stayed in this stunning hotel for one night in July. We had a garden room with patio, nice large room with French doors, only downside to this was you couldn’t open a window at night at there were only doors, there was air con though. The historic part of the hotel is beautiful and interesting to walk around. The down side of our stay was breakfast. The service was totally disjointed, we sat down, no order for tea or toast taken and waited 10 minutes for this to happen, eventually tea order taken and an order for eggs. The eggs arrive, no tea of toast, tea arrives, no cups or milk, toast arrives no butter. The staff seemed to want to clear tables rather than see guests had what they needed, with a hot and cold buffet going it should not be hard to do tea and toast, our waitress seemed overwhelmed and that’s not her fault as there seemed to be no direction from her manager. Poor service for 5 stars, we did mention to reception and received a refund for breakfast which was good. Staff all lovely. Yir man on the front door could do with a new hat!"

"We have just left after an excellent 2 night family break and we are very sad to leave. The hotel and its grounds are absolutely gorgeous. We walked the 3km red trail on the estate which was picturesque, next time we will walk the 6km yellow trail and also take out the bicycles - we didn’t have enough time to do everything! The hotel itself if very relaxed, all staff we encountered were excellent, attentive but the atmosphere does not feel stuffy. A few staff I should mention are Abraham at breakfast, Jiyan at the golf club and a blonde young man serving us in The Carriage House, all deserve praise. I would not describe the hotel as a “family” hotel but my children were made feel very welcome and there was plenty to keep them amused, the swimming pool, a kids play room, putting green and a little quiz about the estate that they really enjoyed. We had breakfast at the hotel, the cooked food to order was excellent but maybe a greater selection of continental would be welcome. We had 2 very good meals in The Carriage House restaurant. We stayed in a Deluxe Double Double with Balcony and it was very comfortable, impeccably clean. We had a maintenance issue which we phoned reception about before we went to breakfast and it had been rectified by the time we returned. We had no noise outside our room whatsoever and enjoyed good nights sleep. The only criticisms we would have are that the gates between the balconies have not been maintained and some are hanging off. Please upgrade the Spotify account to ad free - especially if this is going to play during breakfast service. We also had welcome drinks to use as part of our membership, however were told by 2 separate staff that this did not include cocktails, whereas the T&C’s clearly state it does. These are only minor things and did not spoil our stay, we will definitely return soon, either as a couple or as a family. Fabulous!"

"What a beautiful hotel with lovely staff. The rooms were luxurious the restaurants and bar were superb! The grounds were magnificent."

"Poor experience here, stayed here with our 15 month old daughter - I would not recommend other parents stay here. Constant delays, difficulties getting a high chair anytime we need it, a total lack of communication and generally a feeling that all basic requests will be denied or you'll be told no problem and then it never happens. A basic example, one of the mornings we were having breakfast, we asked for a couple of strawberries for our daughter as we saw them coming out with other dishes like pancakes and French toast, but we were told there were no strawberries (as a dish with strawberries was set down on the table beside us). One other example, before we arrived we had requested a high chair for our room, it wasn't until halfway through our stay we managed to get the high chair in the end, after constant requests, visiting reception, and making it clear this was something we really needed. Generally just an inconsistent experience - if this was priced like a holiday inn it would have been fine, but at the price point Carton House charges its unacceptable. We also decided to go for the picnic experience, after large delays we did eventually manage to get it, to then find there had been a miscommunication and we didn't get half the things on the picnic menu. It was too late however at that point as we needed to get our daughter down to nap, so again we just had to accept our fate. We did however pay full price despite the mix up! Two positive note I will give, the rooms were quite nice, and the restaurants on site are quite good, but again very inconsistent service. It is clear that Carton House is entirely focused around golf, something that wasn't clear to us before we went. When we arrived there was a major golf tournament on meaning that all the restaurants on site were unavailable to guests and we were unable to walk anywhere. If you are an avid golfer Carton House isn't a bad choice, but for anyone else and especially families I would not recommend, we definitely will never return."