"We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if they just hired people and put them out there. Many were young, on their phones and when questioned, did not really understand the menu or services."

"The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card as a surprise for my partner, but when we arrived, it was not in the room. Even after I called the reception to report the issue, it took them a long time to get back to me and acknowledge that the mistake was theirs, and even then they said it would take quite a while for it to be delivered. Only after I became upset did they offer compensation. There was a similar incident at the restaurant. After waiting about fifteen minutes without anyone approaching my wife and me, we went to the staff ourselves. When I asked why no one had come to us earlier, the only response was that the place was very busy and there was nothing they could do, instead of offering an apology. Compensation was later offered during the meal. There was another incident in which friends ordered room service for my wife and me and asked to include a greeting. When the food arrived, we were told it was from the hotel, and there was no card included. Only after we returned home and our friends asked about it did we realize that the order was actually from them. Considering the price one pays for a place like this, I would expect a much higher level of service. It is a shame that issues like these detract from what could otherwise be an excellent experience."

"There is little attention to detail in this supposedly luxury hotel with prices very much to match. Service levels are very low and many staff, while nice people and willing, are basically very young and inexperienced. They should simply rebrand the hotel, take the prices down a lot, and get rid of their pretensions. When I was staying, there was a large corporate event taking place - so presumably they are having problems to fill the place. It is in theory a stunning location, but candidly not that beautiful. The infrastructure is also lacking with the pool area being far too small and badly designed, plus it's quite a sprawling complex with limited restaurant options. This made the whole experience uncomfortable and not even very pleasant. I heard several complaints from other guests - quite sad such as a young couple on honeymoon waiting hours for basic room service."