"a business owner who manages three companies and is well acquainted with VIP hospitality culture both in Israel and globally, I arrived at Six Senses Shaharut with expectations for the highest standard Unfortunately, we experienced a mind boggling gap between the luxury brand reputation and the reality on the ground characterized by extreme managerial and service amateurism that leaves very troubling questions. We arrived to celebrate an intimate and deeply meaningful event for us my partner’s birthday We booked a table at the hotel restaurant (Jamilla) well in advance, specifically to capture the momentum of the sunset. Instead, we were treated with blatant disrespect dishes never arrived, we waited for hours, and the staff constantly brushed us off with excuses (just 10 more minutes) while the kitchen completely collapsed The shift manager on duty recognized the magnitude of the failure and explicitly stated on the spot that the dinner was canceled and would not be charged. However, the true amateurism revealed itself in the morning while customer relations sent a laconic email claiming the matter was "under deep internal review by management," their billing department had already pushed through a full charge of 700 NIS for that exact failed dinner. The right hand didn't know what the left hand was doing or perhaps it was a classic case of trying a shady billing method (Predatory billing practice) on a guest. During Checkout, I was forced to stand at the reception desk and demand the removal of the charge that had already been promised to be canceled. Money is not my issue I have paid and will always pay any amount for quality The room and breakfast were already fully paid for in advance upon booking, so trying to slide in extra charges in the morning after we ordered the breakfast that was rightfully ours was completely baffling But you cannot buy professionalism with money When the helpless reception staff asked me, "What do you want us to offer you?", my answer was simple I wanted the momentum and the experience that you ruined with your own hands An accounting fix or generic hotel gestures cannot return that. the brushed off attitude, the amateurism, and the attempt to sneak in charges contrary to explicit promises left me with a very bitter taste regarding the underlying motives behind how I was treated. Would you have dared to conduct yourselves this way if I were a different guest? Management’s subsequent email response through an assistant was just another generic, defensive template that totally missed the point, proving they still do not comprehend the depth of the issue. If you look for true professionalism, respectful treatment, and peace of mind think twice before spending your money at this resort For us, this special experience was completely ruined. (Attached is the redacted invoice as undeniable proof of our stay in Room 46)"

"The hotel is breathtaking. Truly a once in a lifetime experience - pure magic in the middle of the desert. The magic is in every single detail in the design of every room and every space of the hotel, in the complete peace and quiet, and the amazing views everywhere you look. The food is a different issue. The whole F&B department needs work, because the experience is far from what one expects in a luxury resort that costs so much. Breakfast is nice, nothing extraordinary, not enough fruit and vegetable options, and the presentation of the food is not very attractive. Dinner is even more disappointing, while it's served in a chef restaurant, the level of the food is very far from an average fine dining dinner in Tel Aviv. Some of the dishes were so bad we had to return them, some were just okay. The beverage department doesn't impress much either, especially in the pool where one expects a variety of cocktails and soft drinks. The hotel is so impressive, and we enjoyed our stay so much - which is why it's such a shame that the food experience is so detached from everything else instead of making it all complete."

"We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if they just hired people and put them out there. Many were young, on their phones and when questioned, did not really understand the menu or services."