"Our stay at the Waldorf Astoria Jerusalem exceeded every expectation and was one of the highlights of our trip to Israel. The hotel is beautiful, impeccably maintained, and especially welcoming for families. The atmosphere was warm and inviting, and we appreciated the opportunity to experience the diverse mix of guests who stayed there, many of whom were Orthodox Jewish families, adding to the unique character of our visit. The breakfast buffet was, without question, the best hotel breakfast we’ve ever experienced. The selection, freshness, and quality were exceptional, and every morning felt like a special occasion. What truly made our stay memorable, however, was the outstanding service. Yezan at the front desk consistently went above and beyond to assist us with professionalism, kindness, and genuine hospitality. He is a tremendous asset to the hotel. George, who welcomed us on arrival and helped with our luggage and getting settled, made an equally wonderful first impression. Though impeccably and formally dressed, he was warm, friendly, and genuinely kind. At breakfast, Fuad was exceptional—attentive, welcoming, and always ready with a smile. His warmth made each morning a pleasure. We’ve stayed at another Waldorf Astoria in the past, and while that experience was very good, the exceptional service we received in Jerusalem made this stay even more memorable. The entire team made us feel truly welcome, and we wouldn’t hesitate to return. We highly recommend the Waldorf Astoria Jerusalem to anyone visiting the city."

"The Waldorf Astoria hotel was our favorite hotel for 6 years! In the past two years something changed. The food is not good as it was, the food is cold and the meat is dry, I thought it was a one time stay occasion but unfortunately this weekend I’ve discovered it is not. We took the room with the garden and it’s almost opened to anyone who passes and anyone can watch your room. The room is beautiful and clean but the TV is old and it’s not a smart TV and you have boring channels. The SPA is nice and clean. Expensive hotel that becomes almost average."

"This is the third Waldorf that I have stayed in (NY, Boca being the other two). Each is the epitome of luxury. The rooms are spacious, the bathrooms are luxurious, and the beds very comfortable. The hotel lobby is light and airy (the atrium is several floors high with a skylight. Breakfast is served there daily Turn down service happens seamlessly and comes with a straightening of the room. The staff is top notch...top to bottom. The bathrooms are spacious, having two sinks, and a separate shower and tub (see photos). There is a "roof top" restaurant that is open in the evenings (I put "roof top" in quotes since its large terrace on the 4th floor...and the hotel has 9 floors). Breakfast is served in the King Court on the main floor. There is a large buffet....as well as a menu that you can order off of. The hotel is kosher and Shabbat Keys are available after noon on Friday (there is a 1,000 shekel deposit) There is an in-door pool in the spa. Its narrow and shallow but nice for a soak. Be forwarded, guests act like they are pool side in Florida....they “reserve” the pool side chairs with towels...and may or may not ever use them (but, in the process block others from them) One negative is that there is no fridge in the room. Well, there is one but it is stocked with things that they put in there and to touch anything will automatically trigger a charge on your bill. So, if you want to chill some water, keep medications cool, etc, you're out of luck As of July 2026 there is a major construction project going on next door....be forewarned that its noise and disruptive (especially if you are trying to take the short-cut to King David Street)."

"We stayed at the Waldorf Astoria in Jerusalem because of our attendance at the JNS Conference. Prior to arriving, we had questions and were put in touch with Elza Dandis who is in charge of guest relations. She was very helpful prior to our arrival and once arriving she made us feel very special. She coordinated to find us a tour guide for our free day. The guide was perfect. The Waldorf is a superb hotel and the staff is all very professional and accommodating. My wife and I have traveled the world and stayed at many, many hotels. We can say without any hesitation or reservation that Ms. Dandis and her staff are the best we have ever met. Based on this experience, we will definitely stay at the Waldorf Astoria on our next trip to Jerusalem."