"Wanted to book rooms + a dinner or lunch for 80 for our daughter's bat mitzvah. Events team doesn't answer phones — told to WhatsApp instead. Did that, laid out exactly what we needed. Got a "we'll get back to you." Then... nothing. No follow-up, no quote. As a Lifetime Gold member, that's a pretty low bar to miss. Guessing they have more business than they need. Bottom line: if you want your event taken seriously, look elsewhere."

"Fabulous Great service Always helpful Always smiling awesome"

"We recently had the pleasure of staying at The Ritz-Carlton, Herzliya, Israel, for five nights at the end of June, and we returned again for our final night before flying home because our first stay was so exceptional. From the moment we arrived until the moment we departed, every member of your team made us feel genuinely welcomed and cared for. The level of service was consistently outstanding and exceeded all of our expectations. A special thank you goes to Michelle, who welcomed us so warmly upon arrival. She immediately made us feel at home, answered all of our questions with patience and professionalism, and ensured that our stay got off to a perfect start. Her kindness, attention to detail, and genuine care for guests set the tone for an unforgettable experience. We would also like to recognize Henry, the bellman, who was incredibly helpful with our luggage and made sure everything was handled smoothly all the way to our car during checkout. Danilo made every visit to the pool enjoyable. He was always attentive, helped us order food, and offered excellent restaurant recommendations in the area that we truly enjoyed. At the spa, Viktoria welcomed us with a wonderful tour and made us feel comfortable and relaxed from the very beginning. During our stay, we celebrated two very special milestones—our 20th wedding anniversary and our older daughter’s high school graduation before she begins college next year. We were deeply touched to receive wine, chocolates, and a beautiful handwritten card from Ori Zommer. It was such a thoughtful gesture that made our celebrations even more meaningful and memorable. Breakfast each morning was another highlight of our stay. The variety, freshness, quality of the food, and the exceptional service made every morning something we looked forward to. What impressed us most was the consistency. When we returned for our final night, we received the same outstanding level of hospitality. It confirmed that our wonderful first experience was not a coincidence—it is clearly part of the culture of excellence at your hotel. We travel to Israel every year to visit family, and after this experience, The Ritz-Carlton Herzliya has become our preferred hotel. We look forward to returning year after year and creating many more wonderful memories with your exceptional team. Please extend our sincere gratitude to Michelle, Henry, Danilo, Viktoria, Ori Zommer, and everyone else who helped make our stay so special. They are a true credit to The Ritz-Carlton and represent hospitality at its very best. Thank you for an unforgettable experience. We look forward to seeing you again very soon."