"Utterly disappointed with this stay. While the views and location are undeniably incredible, they simply aren’t enough to make up for everything else the hotel gets wrong. We were particularly gutted to have left our previous hotel, where the staff were exceptional. From the moment we arrived, you could tell they genuinely enjoyed being there and took pride in working in hospitality. The warmth, professionalism, and attention to detail made every interaction a pleasure. Unfortunately, the contrast here was stark. The staff often appeared uninterested, unwelcoming, and lacking the basic customer service you would expect from a hotel of this standard. Rather than feeling valued as guests, we frequently felt like an inconvenience. The cocktails were equally disappointing. We had no issue paying premium prices, but when you’re charging the same as Villa Cimbrone, expectations naturally rise. Sadly, the drinks had a fraction of the flavour and presentation. They were served without any attention to detail, lacked creativity, weren’t presented in quality glassware, and didn’t even come with the complimentary nibbles that are often expected at this price point. They felt overpriced and underwhelming from start to finish. A stunning location can only take a hotel so far. Great hospitality, attentive service, and quality experiences are what turn a beautiful property into a memorable stay. Sadly, those were missing throughout our visit, and we left feeling thoroughly disappointed."

"The views of Positano and Praino are wonderful as you breakfast or dine alfresco. The staff are so helpful (Lorna? In particular ) in organising the shuttle and restaurants - we went to Kasai and Km0 in Praino both were good. We also ate twice in the hotel restaurant which was excellent. We used the ferries from Positano for trips to Amalfi ( less crowded ) and Capri (too crowded - we didn’t stay long but enjoyed the ferry ride). We had a room with a terrace with an extra outside shower which I’d recommend - I think 403. We had 6 nights and didn’t have a car which suited us as we wanted a restful stay of reading and swimming ( used both pools and had them to ourselves). Note 1 that you can’t walk anywhere as the road is the famously exciting Amalfi coast road which has no footpaths so you might need a car. Note 2 Positano is beautiful but very busy so go early. Also it’s hilly and the half mile walk back up for the return shuttle is uphill. We’re in our 70’s."

"Amazing hotel on the Amalfi coast. We were upgraded to an amazing suite with massive terrace facing Positano. The hotel staff could not have been better. The front desk team were very responsive via WhatsApp and booked us excellent restaurants and activities. The restaurant and bar staff were professional, friendly, and very attentive. You can't walk from the hotel to either Positano or Praiano, but the free shuttle runs every 30 min. and is very convenient. It was nice to be away from the crowds in Positano, but just a 10 min. drive away (one day there in the crowds was enough for us). The tasting menu dinner at the hotel restaurant wasn't our favorite, but the included breakfast was outstanding and the tables overlook the coast."

"The resort had a great view but the service was a 3 star hotel service i was expecting more from a five star hotel not a five star hotel at all. We checked out requested help from the bell desk no body showed up to help with our luggage and at the restaurant not good food it was a food of a 3 star hotel not a five star hotel will make sure to report to whoever gave a five star to the hotel they lied about 5 star."

"We had the most wonderful stay at Hotel Piccolo in September 2025 for our wedding, and we truly couldn’t have asked for a better experience. From the moment we arrived, the team went above and beyond to make our stay special, nothing was ever too much trouble. Each breakfast felt like a special occasion and the daily shuttle into town was incredibly convenient. On our wedding day, the service was exceptional. The hotel manager even offered to drive our car back for us so we could fully enjoy our day in Positano without worrying about parking, such a thoughtful and generous gesture that meant a lot to us. We booked four rooms and used the largest suite to get ready on the morning of the wedding. The staff were incredibly accommodating and supportive throughout, helping everything run smoothly and making the day feel even more special. Thank you to everyone at Hotel Piccolo for your kindness, attention to detail and for playing such an important part in one of the most memorable days. We would recommend this hotel to anyone visiting Positano!"