"One of the nicest hotels we have stayed in Italy. Absolutely gorgeous and plush. Perfect location in the city center. The decor is dreamy. Truly italian design with Renaissance flare…as only the Italians can do it. We had a suite which was very spacious and well designed. I woke up every morning feeling like a princess!! Comfortable beds and pillows. Cozy bathrobes, great bath products, lovely turn down service. The rooms were always impeccably maintained. Excellent cleaning staff! Front desk and valet staff and Alessandro the concierge were lovely and more than helpful! They truly made it a wonderful experience. We cannot wait to return!"

"My husband and I had a wonderful stay at Helvetia & Bristol in Florence, and it truly exceeded our expectations. The service was absolutely exceptional. The staff went above and beyond to make my husband’s birthday feel incredibly special, with thoughtful touches and genuine warmth that made us feel truly cared for. It’s rare to experience hospitality at this level, and it made our stay unforgettable. Our room was beautiful, spotless, and very comfortable. We also loved the little details, especially the delicious chocolate treats that added such a thoughtful, luxurious touch. Breakfast was outstanding: fresh, delicious, and one of the highlights of our mornings. The quality and variety made it something we genuinely looked forward to each day. The location is perfect and very central/ ideal for walking to Florence’s main sights while still feeling calm and refined. From the service to the food, the room, and the atmosphere, this hotel delivers excellence across the board. We have already booked another stay. We highly recommend it to anyone looking for a special experience in Florence."

"Very central location for this beautifully maintained hotel. The rooms are quite different depending on which part of the hotel you are. The reception was very professional and always ready to help. So was the concierge. My room was nicely furnished, the bed very confortable and the turndown service very thoughtful. Unfortunately the double glazing windows was not sufficient and the street noise was quite disturbing. So was the noise from the aircon. The spa is truly amazing and worth going to after a long day of walking in Florence. The truly negative point for me was that an optional service charge was added automatically to my bill when I checked out. Although they offer to remove it I felt a bit cornered."