"The Savoy Florence delivers on its physical promise. Our room was well-appointed, thoughtfully updated, and looked out onto the Piazza della Repubblica — a lively setting that, fair warning, carries noise well into the evening. For those who sleep lightly, request an interior room. What was particularly irksome and egregiously tactless for a hotel of this caliber happened during checkout: Without any prior disclosure — not at booking, not at check-in, not anywhere during our three-night stay — we were informed of an automatic €56-per-night "service charge" added to our bill. Mind you, we were already paying over $1000 a night. We were told we could remove it, but anyone who has stayed at a property of this caliber understands exactly what kind of social pressure that option carries. It's like a host inviting you to a dinner party, and as you're putting on your coat to leave, sliding a bill across the table for the meal. You can refuse to pay — but can you, really? We had tipped generously throughout our stay, as one does when the service warrants it. This charge wasn't about rewarding staff — it was a pressure tactic, structured precisely to make refusal feel awkward. At a hotel positioning itself among Florence's finest, that kind of financial ambush is unbecoming. It is a deliberate policy, and guests deserve to know about it before they arrive. The room/service earns 4.5 stars. The checkout practice earns one. Split the difference and you have my rating."

"What an amazing stay at the Rocco Forte Hotel Savoy in Florence. From the moment we arrived, every detail was flawless — elegant rooms, exceptional service, and an unbeatable location right in the heart of the city. What truly made the experience unforgettable was the incredible staff. Warm, attentive, and always going above and beyond to make us feel at home. Their hospitality perfectly reflected the charm and beauty of Florence itself. A true luxury experience and without a doubt one of the finest hotels we’ve stayed at in Italy. Already looking forward to coming back. 🇮🇹✨"

"great refurbishement fantastic reception staff, good food ideal location"

"The hotel is full of warm and knowledgeable staff. The rooms are luxurious and well-designed. The restaurant was excellent. Again, the staff are a real highlight."