"Palazzo Firenze By Baglioni Hotels & Resorts Florence The WORST HOTEL EVER! 1038001122 Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After checking in, we tried to cancel the remaining 4 nights and were told because we cancelled the next night 1 hour late we had to pay the cancellation fee. Then they refused to credit our card for any refund but instead want specific bank information. Once they receive that info they indicated it would take 15-21 days to refund our money. We were told upon leaving that they are closing the hotel in the winter to completely refurbish the hotel with all new furniture, etc! Traveler be WARNED, DO NOT STAY HERE! - EVEN AFTER ANY RENOVATION! This is a TERRIBLE COMPANY that doesn’t care about you but only your money."

"Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention."

"Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property."

"the hotel is very close to the good area, however the street itself that it is on, can be at night a tad uncomfortable for a lone traveler. the hotel front doors get locked at midnight. that being said the service is very friendly. the rooms are very nice. there is a bar in the hotel however no shops or real lobby. it serves the purpose well for a nice place to sleep but not much of a vibe."

"We stayed at Palazzo Firenze with my family of 5 including 3 adult kids. This property is a hidden gem - it’s only 24 rooms and it feels like a private residence with the grand common spaces, beautiful fresco art and decor, and personalized service. We booked a double and triple room and were very impressed with how large and comfortable the rooms were - and they have Acqua di Parma bath products very nice! The common spaces are lovely and very historic, breakfast was well done with both self serve items and cooked to order eggs, waffles, crepes, etc. There is a restaurant and bar on the lobby level, and a Michelin 3 star restaurant on the entry level that is one of the best restaurants in Florence. We lived there location of the property on a quiet side street but only steps to the Piazza Santa Croce and a 5-10 min walk to all the top sights in Florence. Best part of the stay for us was the friendly staff and personalized service - they knew us and welcomed us home with friendly faces every day of our stay. Highly recommend this luxe property."